Zoho Discussions Review
OUR SCORE 84%
- What is Zoho Discussions
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Zoho Discussions?
Zoho Discussion is a comprehensive, versatile, and cost-effective online forum platform designed to allow users to build internal and external communities where ideas are discussed, concepts are exchanged, and concerns are addressed. This flaunts a powerful set of features required in result-oriented private communities as well as extensive rebranding tools you can use to tailor the appearance and feel of your community. Also, the service gives users a secure “SSO” technique to save your existing log-in mechanism. It also supports 15 languages so organizations and businesses that provide services to the international market can offer quality support to their customers in their native language.Product Quality Score
Zoho Discussions features
Main features of Zoho Discussions are:
- Community Engagement
- Data Export
- Topic Administration
- Customization
- Moderation
- Mult-Language Support
- Content Discoverability
- Widgets
- Reports
- User Profile
- Rich User Experience
- Administration
- Branding
- Topic Types
- Single Sign On
Zoho Discussions Benefits
The benefits of Zoho Discussions are the ability to acquire significant real-time feedback, capabilities to improve employee engagement, and collaboration functionalities. Here are more details:
Get Real-Time Feedback
One of the incredible benefits you can possibly get from using Zoho Discussions is the ability to gain real-time feedback which is essential in improving your business service and attaining growth. You can do it by either listening to the discussions of your customers about your products or by asking particular questions to the customers who engage in the community you build. This way, you can discover unmet needs, evaluate your product prototypes, and know what your customers are looking for. The software also allows you to make private discussion so you can be free from the prying eyes of your competitors.
Improve Employee Engagement
Zoho Discussions does not only help you listen to your customers but also to your employees. You can create a company-only discussion community where all your employees can join and engage around significant business-related topics such as suggestions for improving customer service as well as what they think about their benefits. You can also create discussion boards to keep your staff engaged instead of dealing with long e-mail threads which are particularly common in medium and big-scale business. Additionally, if you want your employees to engage with your business partners and vendors, the system can help you create a private community.
Collaboration Functionalities
Zoho Discussions can also benefit open source projects by letting them create an online community where developers can interact directly with their peers, fix bugs, conduct reviews, and create highly reliable systems.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Zoho Discussions Integrations
The following Zoho Discussions integrations are currently offered by the vendor:
- Google Apps
Customer Support
Pricing Plans
Zoho Discussions pricing is available in the following plans:
