Tawk.to Review

Tawk.to OUR SCORE 85%
starting price Free
our score 85%
free trial
  1. What is Tawk.to
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Tawk.to?

Tawk.to is a live messaging and chat support software that aims to execute successful communications between clients and businesses. It was developed with an intuitive interface and a modern feel that aid you in finding an effective way of bridging the gap in communication. With that said, Tawk.to is offered as a free software. Monitoring and chatting with your clients are done without a hitch and it enables you to reach clients from the mobile app, from a custom page, or even straight from your website. Setup is also completed within a few minutes. After which, you can instantly begin adding your people, creating shortcuts, and you can also check how you are faring through the system’s analytics feature. Tawk.to offers other features aside from chat such as customization of your own page, engagement with visitors via triggers, and quick sending of replies through shortcuts. All of these could help your business become a hit for your customers.

Product Quality Score

Features
8.6
Ease of use
8.5
Customer support
8.3
Value for money
8.7
8.5
TOTAL SCORE

Tawk.to features

Main features of Tawk.to are:

  • High Load Dashboard
  • Track Engagement
  • Video and Voice Add-on
  • Ban/Unban Visitors
  • Native Mobile Apps
  • Tags
  • Canned Shortcuts
  • Built-in Ticketing
  • Unlimited History
  • Aliases
  • Secure Encryption
  • Domain Restriction
  • Desktop Notifications
  • Automated Triggers
  • Departments
  • Attention Bubble
  • Real-Time Monitoring
  • Mail Notifications
  • Detailed Reporting
  • Remove Branding
  • File Transfer
  • Message Filtering
  • Javascript API
  • Geo IP Tracking
  • Custom Tabs
  • Agent to Agent Messaging
  • Customizable Widgets
  • Track Sentiment
  • 27 Languages
  • 1880+ Emoji
  • Message Sneak Peek
  • Agent Alerts
  • 100+ Integrations
  • Visitor Information
  • Scheduler
  • Unlimited Agents
  • Group Messaging

Tawk.to Benefits

Benefits

The main benefits of Tawk.to are it allows your business to be always ready to interact with clients or potential clients, tailors to suit your brand, provides an avenue for engaging conversation with customers and it is available in several languages and devices. Here are more details:

Constant availability to customers

Two major requirements for a successful business are the quality of service or products rendered and the efficiency of meeting the customer’s needs and demands. Businesses hire workers and use all the communication outlets they have in order to meet these needs and Tawk.to is an ideal platform for such an aim. It is a good avenue for showcasing your services because your business is available any time your customer needs you.

Tawk.to is also equipped with unlimited agents and group features that allow your business to monitor visitor traffic. You’ll be able to attend to multiple visitors at once when there is a shortage of active agents available. Other agents can also join in ongoing chats to ensure that customers are given the help they require.

Customizable

Tawk.to is easy to set up and customize. Its widgets can be configured and you are free to change attention bubbles, chat colors, and personalized uploads. It can be tailored completely to suit your brand, thus, enabling you to insert your own brand name. With this, you can give the application a more professional and original look and feel.

Engaging conversation with clients

Tawk.to enables you to be mindful of your customer by using canned shortcuts and automated triggers to engage them in conversations. Your agents can also be prepared to answer questions from clients even before they start chatting with them through the sneak peek feature. Afterward, they can continue the conversation in a fun and relaxed manner by having over 1,800 emoji available for use.

Multi-language and cross-platform

The application makes itself available wherever you are or whatever language you speak because it can be utilized in 27 languages. It also works smoothly with Windows, macOS, iOS, and Android devices.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Tawk.to Integrations

The following Tawk.to integrations are currently offered by the vendor:

  • Shopify
  • Opencart
  • Google Adwords Conversion Tracking
  • Drupal 8
  • Opencart
  • Osclass,
  • Trakdesk
  • Magento 2
  • Cloudflare App
  • Prestashop
  • Joomla 2.5x – 3.x
  • Wix
  • Bigcommerce
  • Opencart 2.3.x
  • osCommerce
  • Squarespace
  • Zencart
  • Magento 1
  • Cayzu Help desk
  • Drupal 7
  • ShopTill-e
  • WHMCS
  • Weebly
  • WordPress

Video

Customer Support

Online

Pricing Plans

Tawk.to pricing is available in the following plans:

Free trial
TAWK.TO
Free
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