Samanage is a leading IT service desk and asset management software. The application can be deployed as a cloud-hosted, SaaS product. There is no need for hardware or software installation or maintenance. Samanage is multi-tenant which means an up-to-date instance of the software is always available to users.
Samanage help desk software offers a simple interface as well as comprehensive alerts and reporting features.
Users can submit requests online and IT support agents get immediate access to related asset configuration, which speeds up resolution time and boosts productivity.
In our Samanage reviews, we detail the benefits, pricing and more about this software.
Product Quality Score
Ease of use
Value for money
Main features of Samanage are:
Reports and API
QR audit tool
Problems and changes
IT Service Desk
IT Service Catalog
IT Asset Management
Drag and drop setup
Contracts and Licenses
Built-in best practices
The main benefits of Samanage are its rich feature set, general usability, and great integration. Let’s itemize the details below:
Streamline service requests, tickets, and fulfillment processes
One of the benefits we consistently note in our Samanage reviews is that end users can find answers to issues in the knowledge base
Use historical incidents to build on best practices and shared knowledge
Plan and speedily execute your strategies and policies across the business
Use insights on your assets to boost your support service
Track and control assets across your business
Accurately monitor all your software licenses and contracts
Monitor your hardware and software continuously for possible risks
Integrate email with a self-service portal
Create SLA goals and track their progress
Integrate with popular business applications like Zendesk, Google Apps and more
Use the mobile browser to access Samanage on the go