Samanage Review

Samanage OUR SCORE 93%
starting price By quote
our score 93%
free trial
  1. What is Samanage
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Samanage?

Samanage is a leading IT service desk and asset management software. The application can be deployed as a cloud-hosted, SaaS product. There is no need for hardware or software installation, or maintenance. Samanage is multi-tenant which means an up-to-date instance of the software is always available to users. Samanage help desk software offers a simple interface as well as comprehensive alerts and reporting features. Users can submit requests online and IT support agents get immediate access to related asset configuration, which speeds up resolution time and boosts productivity. In our Samanage reviews we detail the benefits, pricing and more about this software.

Product Quality Score

Features
9.5
Ease of use
9.5
Customer support
9.0
Value for money
9.2
9.3
TOTAL SCORE

Main features

  • Warranty sync
  • Tailored dashboard
  • Snapshot view
  • SLA management
  • Self-service portal
  • Risks tab
  • Risk detection
  • Reports and API
  • QR audit tool
  • Problems and changes
  • No-regrets undo
  • Mobile access
  • Knowledge base
  • IT Service Desk
  • IT Service Catalog
  • IT Asset Management
  • Invisible patches
  • Integrations suite
  • Fewer clicks
  • Drag and drop setup
  • Crowdsource printers
  • Contracts and Licenses
  • Built-in best practices
  • Automatic classification
  • Always current

List of Benefits

  • Streamline service requests, tickets, and fulfillment processes
  • One of the benefits we consistently note in our Samanage reviews is that end users can find answers to issues in the knowledge base
  • Use historical incidents to build on best practices and shared knowledge
  • Plan and speedily execute your strategies and policies across the business
  • Use insights on your assets to boost your support service
  • Track and control assets across your business
  • Accurately monitor all your software licenses and contracts
  • Monitor your hardware and software continuously for possible risks
  • Integrate email with self-service portal
  • Create SLA goals and track their progress
  • Integrate with popular business applications like Zendesk, Google Apps and more
  • Use the mobile browser to access Samanage on the go
  • Samanage help desk software was distinguished with several B2B awards

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • CA SiteMinder and CA CloudMinder
  • Centrify
  • Citrix GoToAssist Remote Support
  • Dropbox
  • Google Apps
  • JIRA
  • LogMeIn
  • Okta
  • OneLogin
  • QR and barcodes
  • Salesforce
  • Samanage on-premise or cloud REST API
  • Zapier
  • Zendesk

Video

Customer Support

Phone
Online

Pricing Plans

Free trial
Quote-based Plans
Contact vendor
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