ReachOut Suite Reviews: Pros, Cons & Pricing of the Leading Field Service Management Software

In Guides
May 28, 2018
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What is ReachOut Suite?

ReachOut Suite is a cloud-based field service management platform built to centralize and simplify the tasks, reporting, schedules and other work of field technicians. It integrates ticket management and field service management into a single solution to enable field services businesses to address and manage jobs, work orders, and customer requests, and keep their technicians well equipped, updated, and informed so they can provide top notch service to clients.

ReachOut Suite empowers companies to cater to the requests and needs of their clients, efficiently manage their field technicians’ reports, routes, and schedule, and collect and store info even in offline mode.






Product Quality Score:

Main functionalities
81%
Collaboration features
N/A%
Customization
81%
Integration
N/A%
Ease of Use
81%
Help & Support
81%
Security
81%
Mobility
82%
Media Rating
81%
TOTAL SCORE
81%


Main Features

  • Customers and Tickets
  • Field Service Management
  • Inspections and Audits
  • Invoicing
  • Work Order Management

List of Benefits

In our ReachOut Suite reviews  the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Sophisticated Control Center

ReachOut Suite enables you to maintain full control over your field technicians’ schedule and customers’ tickets. The software offers a cutting edge cloud-based control center where you can store and access all customer info to easily manage your clients’ requests. Your team can instantly view customer needs and be able to resolve their requests.

Assign Tasks Efficiently to Field Technicians

You can view your field technicians’ list and see who’s most qualified, who’s nearest, and who’s available to offer expertise and professional service. Assign tasks to the right technicians and send them to the client’s place. They can easily access customer details and understand what they need to do to resolve the concern.

Centralized Dashboard

ReachOut Suite reviews show that the platform offers a centralized dashboard that helps you track your technicians’ work. You can view their location and status in real-time using GPS, track their to-dos, and utilize Kanban boards to tick work done.

Send Quotes and Invoices

After the job is completed, you can collect data such arrival, time spent on the work and more from technicians and clients. Then, you can directly send invoices and quotes to your customers.

Optimized for Mobile

You don’t need programming skills to effectively utilize this software as its interface is easy to use and optimized for both mobile and desktop platforms. This enables you to remotely manage your operations from anywhere, anytime using your mobile device.


Technical Specifications

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Large Enterprises

Deployment

  • Cloud Hosted

Available Integrations

No info available


Video

Available Support

  • Phone
  • Email
  • Tickets


Software Pricing

Start Free – $0

  • 3 users forever
  • 5 GB storage
  • Unlimited Assignments
  • Unlimited Customers
  • Unlimited Customizable Forms
  • Analytics and Reports
  • Annotated Photos
  • Customer Data Management
  • Data Security
  • Estimate & Invoice Creation
  • Interactive Dashboard
  • Offline Sync Ability
  • Pipeline View for Tracking Tasks
  • Real Time Updates
  • Simple Drag and Drop Scheduler
  • Smart Fields with Skip Logic
  • User Role Creation

Add Users and Upgrade

  • $25/user/month (annual contract) else $30
  • Form Templates
  • Premium Support
  • 1 GB additional storage
  • All features of the Free plan

Enterprise Plan

  • Contact the vendor for a quote
  • API Access
  • Custom Features
  • Hardware and Software Integrations
  • Single Tenant / On-Premise
  • Volume Pricing
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