ProProfs Knowledge Base Review

ProProfs Knowledge Base OUR SCORE 85%
starting price $9
our score 85%
free trial
  1. What is ProProfs Knowledge Base
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ProProfs Knowledge Base ?

ProProfs Knowledge Base is an online knowledge management tool intended to help trainers, human resource professionals, and the company’s top management sector oversee and deploy employee and knowledge. This software is ideal for corporations who are looking for an effective platform that helps boost organizational collected knowledge and experiences. And if you want to improve the accessibility of FAQs and customer service, then ProProfs Knowledge Base is for you. The software comes with a highly centralized and scalable knowledge base, which is compatible with any type of documents or files and could be set up on different platforms and devices.

Product Quality Score

Features
8.7
Ease of use
8.4
Customer support
8.6
Value for money
8.3
8.5
TOTAL SCORE

ProProfs Knowledge Base features

Main features of ProProfs Knowledge Base are:

  • Create online FAQs & more
  • Brand with your logo and colors
  • Upload articles, videos & more
  • Publish site as a PDF
  • View on all devices & browsers
  • Nothing to install or maintain
  • Authenticate users with SSO
  • Restrict access & user roles
  • Highly searchable FAQ
  • Create private knowledgebases
  • Gather feedback from users
  • Integrate with Google Analytics

ProProfs Knowledge Base Benefits

Benefits

The main benefit of ProProfs Knowledge Base is, it helps corporations achieve unfettered productivity by centralizing access to how-to articles, files, and documents across different platforms and devices. Since you can easily and quickly access your important data and other information related to your customers with ProProfs Knowledge Base, you can notice a huge impact on your business’ performance on customer service, sales, and support teams.

Apart from that, ProProfs Knowledge Base offers you an effective network to present or announce new employees of your company during the process of onboarding. This software simply helps improve outcomes and productivity through the easy-to-access information that your employees might be needed from time to time.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ProProfs Knowledge Base Integrations

The following ProProfs Knowledge Base integrations are currently offered by the vendor:

  • Zendesk
  • Freshdesk
  • Desk.com
  • Google Analytics
  • Google Translate
  • Google Fonts
  • LiveChat
  • SnapEngage
  • Tidio Chat
  • Olark
  • Wufoo

Video

Customer Support

Phone
Online

Pricing Plans

ProProfs Knowledge Base pricing is available in the following plans:

Free trial
BUSINESS 20 PAGES
Free
BUSINESS 40 PAGES
$9/month
BUSINESS 100 PAGES
$40/month
BUSINESS 200 PAGES
$80/month
BUSINESS 500 PAGES
$150/month
BUSINESS 1,000 PAGES
$300/month
BUSINESS 2,000 PAGES
$500/month
BUSINESS 5,000 PAGES
$700/month
BUSINESS 10,000 PAGES
$1,000/month
ENTERPRISE 20 PAGES
$10/month
ENTERPRISE 40 PAGES
$20/month
ENTERPRISE 100 PAGES
$50/month
ENTERPRISE 200 PAGES
$100/month
ENTERPRISE 500 PAGES
$170/month
ENTERPRISE 1,000 PAGES
$350/month
ENTERPRISE 2,000 PAGES
$600/month
ENTERPRISE 5,000 PAGES
$900/month
ENTERPRISE 10,000 PAGES
$1,300/month
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