PlayVox Review

PlayVox OUR SCORE 84%
starting price $25
our score 84%
free trial
  1. What is PlayVox
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is PlayVox ?

PlayVox is a topnotch monitoring solution for phone, email, and live chat. This helps businesses in the analysis of how their customer support staff engage with actual customers. The system is meant to boost the performance of agents as well as customer experience. It also aids in creating a QA monitoring program quickly. All channels can be used for analyzing customer interactions in order to perform a robust evaluation of motivation and coaching. PlayVox aids businesses in training their customer support as well so that their staff can perform better and provide richer customer experience to clients. It eliminates the old-school way of utilizing spreadsheets for QA and also claims that it can run call center operation even without different platforms and complex software, downloads, and installation.

Product Quality Score

Features
8.6
Ease of use
8.2
Customer support
8.2
Value for money
8.4
8.4
TOTAL SCORE

PlayVox features

Main features of PlayVox are:

  • Reward and recognition system
  • Phone calls, live chat support
  • email and social media support
  • iOS App
  • Team communication
  • Connectors for better integration
  • Rest based Open API
  • Analytics
  • Performance analysis
  • Surveys
  • Training and coaching
  • Quality Assurance

PlayVox Benefits

Benefits

The main benefits of PlayVox are its tools for measuring and evaluating workers’ performance, a single location to view the performance of team leaders and agents, motivational features like badges, collection, and analysis of staff survey, improvement in team communication, and reliability that garners the trust of various industry giants. Here are more details:

Measurement and Evaluation

The first steps in enhancing any process are measurement and evaluation and PlayVox aids businesses in that regard. It has features for evaluating agent-to-customer engagements throughout all the channels such as social media, email, calls, and live chat. Content can be disseminated within minutes for improved learning and quizzes, as well as courses, can be easily produced in order to keep support staff updated.

Centralized Monitoring of Agents and Team Leaders

With PlayVox, team leaders’ and agents’ performance can be monitored from a single location with the aid of its easy to use UI. Thanks to this, the management can easily able to see how each team is faring.

Motivational Features

In order to keep the staff morale high and turn them into a full-fledged engaged community, PlayVox enables users to share their accomplishments through karma points and badges. To top it off, the platform also features digital gift cards that could be sent to employees as a recognition for their accomplishments. With big support of more than 240 big names such as Starbucks, Nike, and Amazon, this will certainly help the teams in keeping their motivation.

Employee Survey

The employee survey is also a feature of the platform. It provides one, centralized place where the management can easily collect and analyze them. With the insight gained from the surveys, companies can determine essential information such as customer experience, employee engagement, quality, training, coaching, and performance.

Enhanced Team Communication

PlayVox is equipped with a tool called Team Communications feature which empowers support staff as well as team leaders in connecting, engaging, and working more efficiently throughout the organization. This allows them to render better services to their customers.

Employed by Industry Giants

With its four basic pillars (customer loyalty, better service, consistency, and operational excellence) as the foundation, PlayVox is trusted by leading industry companies such as Microsoft XBOX ONE and Google. Aside from that, it can also connect with major software services such as Five9, Zendesk, and Salesforce.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

PlayVox Integrations

The following PlayVox integrations are currently offered by the vendor:

  • Five9
  • Zendesk
  • Salesforce

Customer Support

Phone
Online

Pricing Plans

PlayVox pricing is available in the following plans:

Free trial
QA STANDARD
$25/user/month + one-time onboarding fee
QA PRO
$35/user/month + one-time onboarding fee
QA ENTERPRISE
$45/user/month + one-time onboarding fee
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