Main features of PlayVox are:
The main benefits of PlayVox are its tools for measuring and evaluating workers’ performance, a single location to view the performance of team leaders and agents, motivational features like badges, collection, and analysis of staff survey, improvement in team communication, and reliability that garners the trust of various industry giants. Here are more details:
Measurement and Evaluation
The first steps in enhancing any process are measurement and evaluation and PlayVox aids businesses in that regard. It has features for evaluating agent-to-customer engagements throughout all the channels such as social media, email, calls, and live chat. Content can be disseminated within minutes for improved learning and quizzes, as well as courses, can be easily produced in order to keep support staff updated.
Centralized Monitoring of Agents and Team Leaders
With PlayVox, team leaders’ and agents’ performance can be monitored from a single location with the aid of its easy to use UI. Thanks to this, the management can easily able to see how each team is faring.
In order to keep the staff morale high and turn them into a full-fledged engaged community, PlayVox enables users to share their accomplishments through karma points and badges. To top it off, the platform also features digital gift cards that could be sent to employees as a recognition for their accomplishments. With big support of more than 240 big names such as Starbucks, Nike, and Amazon, this will certainly help the teams in keeping their motivation.
The employee survey is also a feature of the platform. It provides one, centralized place where the management can easily collect and analyze them. With the insight gained from the surveys, companies can determine essential information such as customer experience, employee engagement, quality, training, coaching, and performance.
Enhanced Team Communication
PlayVox is equipped with a tool called Team Communications feature which empowers support staff as well as team leaders in connecting, engaging, and working more efficiently throughout the organization. This allows them to render better services to their customers.
Employed by Industry Giants
With its four basic pillars (customer loyalty, better service, consistency, and operational excellence) as the foundation, PlayVox is trusted by leading industry companies such as Microsoft XBOX ONE and Google. Aside from that, it can also connect with major software services such as Five9, Zendesk, and Salesforce.
The following PlayVox integrations are currently offered by the vendor:
PlayVox pricing is available in the following plans: