Oracle Hospitality Review

 Oracle Hospitality OUR SCORE 95%
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  1. What is Oracle Hospitality
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Oracle Hospitality?

Businesses involved in the hospitality industry can get a lot of help from Oracle Hospitality. It is the business unit of IT giant Oracle and is geared towards streamlining operations in the hospitality industry and elevating the guest experience through the use of today’s technologies. Businesses can expect a range of software, hardware, connected services, and cloud solutions that let hospitality businesses know their customers, encourage direct bookings, and offer personalized services. This, in turn, increases the business’s profit and widens its market share. Technologies like the cloud, social media platforms, mobile devices, and big data have transformed the landscape of the hospitality industry, and enterprises like cruise services, hotels and resorts, and bars and restaurants can use Oracle Hospitality and the solutions it provides to gain a competitive edge in their industry. Personalized and interactive experiences are now the norm among tech-savvy guests and travelers, who go online to search for hotels and accommodation. Restaurant recommendations are sourced from their social media contacts. They are aware of room service offerings and use mobile apps to do their bookings and checking in. They get the best deals by leveraging loyalty schemes to their advantage. Businesses can meet the needs of these tech-savvy clients with the help of Oracle Hospitality and the innovative cloud-based strategies it provides, while at the same time providing clients and customers with exceptional experiences. With Oracle Hospitality’s enterprise-grade cloud solutions, businesses get loyalty and rewards programs, centralized management across multiple locations, improved operational efficiency thanks to an integrated system, reporting, and analytics, increased speed of service brought about by streamlined management, as well as mobile capability. Travelers get a lot of options from businesses that use Oracle’s technology. With Oracle, hotels and resorts can offer private vacation rentals or flexible timeshare packages, as well as intimate boutique hotels or international resorts. New properties can easily be on-boarded, and essential services — ranging from reservations, housekeeping, loyalty tracking, guest data management, property management, and financial operations — can easily be configured. Oracle Hospitality is also great for guests, as it gives them the ability to book and set their room and dining preferences on mobile. Even their service histories can be viewed on mobile, which hotels can use to provide their guests with personalized offers and services. This gives hotels the opportunity to provide a satisfying customer experience, solidifying brand loyalty and recognition, which in turn leads to increased bookings and revenues.

Product Quality Score

Features
9.8
Ease of use
9.5
Customer support
9.4
Value for money
9.4
9.5
TOTAL SCORE

Oracle Hospitality features

Main features of Oracle Hospitality are:

  • Enterprise cloud solutions
  • Kitchen management
  • Hotel food and beverage
  • Suites management and catering
  • Back office
  • Mobile solutions
  • Point-of-Sale solutions
  • Hardware solutions
  • Central solutions
  • Property management solutions
  • Distribution
  • Retail
  • Shipboard property management
  • Materials management
  • Fleet management
  • Concessions, restaurants, and premium services

Oracle Hospitality Benefits

Benefits

The main benefits of Oracle Hospitality are its secure, mobile-enabled, and scalable capabilities. Below are some of the benefits businesses can gain from using Oracle Hospitality:

Oracle open architecture
Oracle’s open architecture is distinct from other platforms because its cloud solutions are open, secure, and complete, encompassing every layer of the cloud. New cloud applications can easily be integrated into an existing one, whether this is being done in the cloud, on-premise, or both. Data and business functions can easily be combined because of Oracle’s interconnected SaaS and PaaS layers. This means that apps can be deployed and managed either on a business’s private cloud or Oracle’s public one. Operations are more efficient, employee productivity is enhanced, and quality guests experiences are delivered, thanks to Oracle’s secure, mobile-enabled, and scalable capabilities.

Enterprise-level solutions
A number of enterprise solutions become available to businesses that use Oracle Hospitality. Enhanced customer services and elevated operational efficiency is made possible by Oracle Hospitality’s integrated system. Multiple businesses in different locations can be managed efficiently thanks to a centralized management system that also reduces IT complexity. Oracle Hospitality streamlines operations so managerial tasks are simplified and service is faster. Best of all, businesses can be grown without additional capital expenditure, as Oracle Hospitality’s scalability lowers investment costs without sacrificing high performance.

Maximized guest loyalty
Retaining customers and ensuring their loyalty is something Oracle Hospitality can help businesses with, as its cloud solutions allow them to offer loyalty and rewards programs that encourage guest frequency and repeat business. A businesses campaigns and promotions can be crafted intelligently, with loyalty programs that are flexible and targeted, giving customers offers that are right for them. It is the kind of personalized, quality service that exceeds expectations. Guest data can also be gathered and managed into a centralized database that is shared across the enterprise, thanks to Oracle Hospitality’s advanced profile management. This way, the customer has a great experience wherever they may be, resulting in increased customer loyalty, brand reinforcement, and word-of-mouth marketing.

Potent reporting and analytics
Oracle’s reporting and analytics tools are present in all of its cloud solutions, whether it is for customer relationship management, human capital management, supply chain management, or enterprise resource planning. The same powerful reporting and analytics tools are also present in Oracle Hospitality and give businesses an end-to-end view of how they are performing. These cross-enterprise insights are gathered from data captured across different parts of the enterprise. Data visibility is increased, so it can be easily organized and consolidated into reports and dashboards that are easy on the eyes. Actionable data can be accessed anywhere, so businesses are empowered to make critical business decisions, evaluate performance, and measure success against forecast.

Leverage mobile innovation
Oracle Hospitality’s innovative mobile solutions add a lot of value to a hospitality business’s services. With it, employees are empowered to go to guests rather than have the guests approach the counter. Oracle Hospitality provides a new mobile tablet that lets employees provide service on the spot as it allows them to go where the guests are. The platform’s mobile solutions allow for maximum interaction between staff and guests, increased speed of service, enhanced customer experience, and reduced queues and wait times. The hardware that Oracle Hospitality provides increases the possibility of conversion, and empowers staff to provide service wherever they may be.

Benefit from Oracle’s investments in R&D
Oracle has a research and development budget of $5.3 billion, so businesses who use Oracle Hospitality can have the assurance that they are backed by a team or professionals that work towards developing products and solutions that are beneficial for its clients. Businesses can also have this Oracle edge, as they can be assured that the company to come up with dependable and innovative solutions that will have a positive impact on their bottom line.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Oracle Hospitality Integrations

The following Oracle Hospitality integrations are currently offered by the vendor:

  • Suite8
  • OPERA
  • Myfidelio.net
  • 3C Integra Pay@Counter
  • MyCheck Mobility

Video

Customer Support

Phone
Online

Pricing Plans

Oracle Hospitality pricing is available in the following plans:

Free trial
Quote-based
Contact vendor
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