OneDesk Review

OneDesk OUR SCORE 74%
starting price $10
our score 74%
free trial
  1. What is OneDesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is OneDesk?

Businesses who use OneDesk can expect third party participation and improved team collaboration, as the software is designed to do exactly that. Clients and developers can be connected effortlessly in a cooperative environment that is ideal for product development. OneDesk can do many things that aid in coming up with services and products that are more customer-centered. These include social media monitoring for buzz, customer trends, and positive and negative mentions; topnotch customer support, and idea and feedback gathering.

Product Quality Score

Features
7.4
Ease of use
7.5
Customer support
7.3
Value for money
7.4
7.4
TOTAL SCORE

OneDesk features

Main features of OneDesk are:

  • Track tasks and issues together
  • Idea and innovation management
  • Requirements management
  • Reporting
  • Product Roadmapping
  • Gantt charts
  • Feedback management
  • Customer portal
  • Community discussions
  • Importing, exporting and reporting
  • Help Desk
  • Scheduling, resources & assignments
  • Worklogs
  • Discussions for every task and issue
  • Email integration
  • OneDesk Position In Our Categories
  • Product hierarchy & release management

OneDesk Benefits

Benefits

The main benefits of OneDesk are its social media monitoring, ability to automate, and security layers. Here are more details:

As a social business platform, OneDesk allows customers and developers to work together when it comes to developing various services and products. Users of OneDesk can use social media monitoring to find out the buzz and trends that surround a product and use that information to come up with a better product. Functions that are repetitive and manual can also be automated with OneDesk, so users can focus on creating ideas and innovating instead.

OneDesk also has Gantt charts that help users to graph their activities and manage the process of product development. Customer suggestions and ideas can also be matched to current business requirements. Customer feedback can also be used when it comes to analyzing and matching company services, products, and image.

Organizational assessment can be done with the information that users can access thanks to OneDesk. They can also have enhanced traceability thanks to the multi-layered security that can be created with OneDesk.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

OneDesk Integrations

The following OneDesk integrations are currently offered by the vendor:

  • OAUTH
  • Team Foundation
  • JIRA
  • SAML
  • Google
  • Salesforce

Video

Customer Support

Phone
Online

Pricing Plans

OneDesk pricing is available in the following plans:

Free trial
Starter Plan
$10/month
Bronze Plan
$30/month
Silver Plan
$50/month
Gold Plan
$100/month
Platinum Plan
$200/month
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