Businesses who use OneDesk can expect third party participation and improved team collaboration, as the software is designed to do exactly that. Clients and developers can be connected effortlessly in a cooperative environment that is ideal for product development. OneDesk can do many things that aid in coming up with services and products that are more customer-centered. These include social media monitoring for buzz, customer trends, and positive and negative mentions; topnotch customer support, and idea and feedback gathering.
Product Quality Score
Ease of use
Value for money
Main features of OneDesk are:
Track tasks and issues together
Idea and innovation management
Importing, exporting and reporting
Scheduling, resources & assignments
Discussions for every task and issue
OneDesk Position In Our Categories
Product hierarchy & release management
The main benefits of OneDesk are its social media monitoring, ability to automate, and security layers. Here are more details:
As a social business platform, OneDesk allows customers and developers to work together when it comes to developing various services and products. Users of OneDesk can use social media monitoring to find out the buzz and trends that surround a product and use that information to come up with a better product. Functions that are repetitive and manual can also be automated with OneDesk, so users can focus on creating ideas and innovating instead.
OneDesk also has Gantt charts that help users to graph their activities and manage the process of product development. Customer suggestions and ideas can also be matched to current business requirements. Customer feedback can also be used when it comes to analyzing and matching company services, products, and image.
Organizational assessment can be done with the information that users can access thanks to OneDesk. They can also have enhanced traceability thanks to the multi-layered security that can be created with OneDesk.
Customer Support Types
The following OneDesk integrations are currently offered by the vendor:
OneDesk pricing is available in the following plans: