Main features of ngDesk are:
The main benefits of ngDesk are its completely free pricing scheme, screen sharing sessions with ngDesk professional, and the numerous and rich features it offers. Here are more details:
The best highlight of ngDesk is its costlessness. It provides users with a robust suite of help desk features in one platform with no charge at all. This makes it a perfect customer desk software for growing organizations and companies that don’t have the budget of large enterprises. ngDesk is totally free for any number of users, and it integrated every core tools and capabilities of the best help desk solutions out there, including triggers, tags, and monitors.
Screen Share Sessions
ngDesk offers unlimited 1 on 1 customer support which is made a lot more effective using the free screen share sessions with a ngDesk expert. The sessions aim to introduce new users to the system through a grand tour approach. This is helpful for agents since they will have a professional ngDesk agent to answer their questions, whatever it is. On the other hand, the ngDesk agents also use the opportunity of them running down the software to other agents as an opportunity for requesting or recommending suggestions or tweaks that they might find useful.
Not only is the system capable of enhancing the organizations’ customer service, but it also provides benefits for them in many other ways. For one, ngDesk can serve as an ideal alternative to the traditional systems that still utilize old standards and practices. It has a multitude of notification features and AI integration capacity. It also allows for team creation, more efficient tickets organization, and shared inbox tool so that nobody is left uninformed.
The following ngDesk integrations are currently offered by the vendor:
ngDesk pricing is available in the following plans: