LiveChat is a sleek platform designed for your live support, web analytics, and online marketing needs. You can install it on your website and chat with your potential customers and existing clients in real time. The system has three main modules: operator application, online chat window, and online control panel. The operator app is cross-platform and you can chat with visitors utilizing mobile and desktop clients.
LiveChat provides efficiency reports and enables real-time monitoring of website traffic. Besides English, it is available in numerous other languages including French, Spanish, German, Dutch, Russian, Thai, Chinese, Portuguese, and Polish. The software easily integrates with other platforms and applications including Facebook. The best part is LiveChat’s chat window, interface, and reporting can be customized for your needs.
Product Quality Score
Ease of use
Value for money
Main features of LiveChat are:
Browse chat history with a particular customer
Enable customers queue and begin chats with specific clients
Get notifications about chats and conferences
Organize conferences and invite available agents to chat
Proactively engage your customers to chat
Request and manage a customer’s desktop using Remote Desktop functionality
See customers’ details, including page and geolocalization
Spell check in real-time using suggestions and custom dictionaries support
Talk with unlimited customers in real time at the same time
Transfer customers to another agent
Whisper to other helpdesk team agents and help with sales process
Assess a team agent’s service and fill the Post-chat Survey
Be notified when an agent replies
Chat with your desktop browser or even a mobile device
Get a callback from an agent
Know when a team agent replies
Print the web chat log
Save the web chat log to local drive
Send the web chat log to email address
Analyze referrers: web pages where your customers came from
Check customer’s browser, language, among others
Check notifications about new visitors
Install monitoring code
Monitor keywords visitors entered in the search engines
Monitor users’ visit history
Monitor visitors in real-time
See visitors’ status
Access to custom color themes generator
Brand chat window with company logo
Choose from the Chat Window templates
Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
Integrate the LiveChat software with your existing CRM system
Share common Canned Responses, URL Addresses, and Aliases
Upload customized Chat Buttons, Standard Invitations, and Personal Invitations graphics
Average Speed of Answer, Average Queue Waiting time
Average Talk Time, Invites, and Chats Traffic Density
Google Analytics integration
Pre-Chat and Post-Chat Surveys
Amaze Your Customers
LiveChat helps your helpdesk agents provide amazing customer support to your buyers. It goes beyond what phone and email can offer as it can do the heavy lifting. Provide quick answers to your customers and eliminate long queues. Thus, LiveChat can enable you to get a substantial edge over your competitors.
Track Your Visitors
LiveChat reviews indicate that the software allows you to track your site visitors in real time. You can find out if they are filling the shopping cart or abandoning it, in which case you can initiate a chat. The advantage is, using LiveChat, one agent can chat with 10 times more visitors than a phone agent.
LiveChat can generate reports for each agent and provide data such as number of chat invitations, number of chats, average time spent with a visitor, and more. You can also measure response speed and create strategies to improve your service. You can also get reports on stats such as queued visitors, first response times, and chat duration. Utilize these reports as well as staffing prediction to appoint the required number of support reps to manage all chats. Your customers can also view details such as customer satisfaction levels, achieved goals, and number of chats.
Useful Chat Tools
Agents can view what customers are typing and they can start creating their responses or insert template messages. If needed, an agent can transfer their chat to team members. Utilize chat surveys to learn the needs of your visitors and offer more precise and personalized service. Managers can supervise the chats of new team members to guide them and track their performance. The tickets feature enables agents to close queries that can’t be managed via chat.
In our LiveChat reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award.
Customer Support Types
The following LiveChat integrations are currently offered by the vendor:
Google Tag Manager
LiveChat pricing is available in the following plans: