Dialogflow Review

Dialogflow OUR SCORE 86%
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our score 86%
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  1. What is Dialogflow
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Dialogflow ?

Dialogflow is an Artificial Intelligence software that enables the creation of applications for human-computer interaction. It utilizes natural language in conversations. Application developers are given the tools to enhance their app’s interaction features for their customers through AI-powered text and voice discussions. With Dialogflow’s help, developers can focus their time on other relevant parts of the creative process while the platform handles the standard protocols and functionalities requiring in-depth grammar rules. The applications you develop in the system use natural language processing. Dialogflow also features an in-line editor so that developers can write the code directly from the console.

Product Quality Score

Features
8.5
Ease of use
8.7
Customer support
8.6
Value for money
8.6
8.6
TOTAL SCORE

Dialogflow features

Main features of Dialogflow are:

  • Small Talk
  • Multi-Lingual Agent Support
  • Cross Platform Support
  • Fulfillment
  • Training
  • Agent Creation & Management
  • Entities
  • Intents
  • Integrations
  • In-Line Code Editor
  • Analytics

Dialogflow Benefits

Benefits

The main benefits of Dialogflow are it helps you develop AI-powered apps efficiently and it utilizes natural language processing. Here are the details:

Swift and more efficient coding

Dialogflow helps save the developers’ time by simplifying the coding process. The system has a built-in, inline code editor where developers can perform all their code-related tasks. With this, their agents can be connected to their application through Cloud Functions or on-premise.

Powered by Google’s machine learning

The machine learning technology from Google is now supporting and powering Dialogflow which greatly enhanced its capability. With this, app developers are given the platform with which they can train their agents to gain better comprehension when conversing with people. This is done by extracting the relevant information from the conversation and using it to allow the AI to gain a better understanding of the conversations. There are also more than 30 templates that are pre-built and can be used as a foundation for the developer’s work.

Can express itself through natural conversation

Chatbots created with the aid of Dialogflow can have the capability to engage in conversations in a more natural way. This means that even though the customers will be talking to an application program or a machine, usually to ask for support or assistance, they would receive in-context replies. The chatbot wouldn’t feel too robotic or mechanical. You can even lend to it a personality to an extent to make the conversation more natural.

Can handle small talks

Dialogflow’s conversational capabilities are not limited to the queries, service requests and other business-related topics. It can also be configured by the developers with the right algorithm to allow their agents to engage in small talks with their customers. Dialogflow provides developers with the capability to define phrases or sentences about varying topics or lines of conversation including confirmations, emotions and many more. This feature for informal chats can greatly enhance the interactive experience of customers with the application.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Dialogflow Integrations

The following Dialogflow integrations are currently offered by the vendor:

Dialogflow enables access to its APIs for clients to develop custom integrations.

Video

Customer Support

Online

Pricing Plans

Dialogflow pricing is available in the following plans:

Free trial
STANDARD EDITION
Free
ENTERPRISE EDITION
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