Cherwell is a known cloud-based IT service management software that aids IT teams to effectively deploy, upgrade, and automate support and service processes
The tool is capable of conforming to ITIL processes. It gives users flexibility in adapting to workflows within IT and HR operations as well as other units within the organization. Its own service desk functionality contains shared CMDB to ensure integrated processes.
The core functionalities of Cherwell Service Management include Incident and Request Management, which effectively unifies requests and tickets for quicker resolution; Configuration Management, which stores associate information and items in one place; and IT Asset Management, which organizes and keeps track of software and/or hardware assets.
With such integrated functionalities, the software can help users generate efficient workflows, adopt improved industry practices across IT service and other support areas, and effectively see requests with transparency and speed. Users can also gain to acquire transparency and enhance end-user satisfaction.
Cherwell Service Management is a system that is easy to install as an on-premise solution or as a SaaS solution. The tool provides licensing to ensure users can manage costs effectively.
The software can easily be extended through its pre-installed integration within the App Exchange, an app market frequently utilized by the Cherwell community.
Product Quality Score
Ease of use
Value for money
Main features of Cherwell are:
Service Integration and Management
IT Self-Service Portal
Dashboard and Reporting
Multi-Sourcing Service Integration
Configuration Management Database
Modern, Codeless Architecture
Application Dependency Mapping
IT Service Desk
The main benefits of Cherwell IT Service Management are its ability to upgrade a user’s ITSM with highly automated and streamlined processes that are simple enough to configure, IT service transparency, and self-convenience. Specifically, these are the advantages users can expect from the system:
Efficiency and Productivity
Cherwell IT Service Management Review: Pricing, Pros, Cons & Feature contains core functionalities that promote efficient service and workflow support. Users can easily automate processes, investigate problems with clarity, and follow the best practices in today’s industry. This can help enhance productivity and efficiency across the organization.
IT Service Transparency
The software is a unified desk system that allows users to cater to requests quicker with improved precision, associate related data for clarity, and spot pending tickets or chokepoints. Requests and tasks can be associated with certain individuals in the organization across service processes, leading to enhanced transparency.
Thanks to its drag-and-drop functionality, users can easily customize service portals, workflows and forms, and dashboards. Problems or repeat requests can be resolved via self-service.
Cherwell IT Service Management provides users the option to set the system up on-premise or as a SaaS subscription. Users can pick from a wide range of MSPs in hosting the system for their organization. Users can quickly shift from one model type to the next swiftly at any time.
The tool provides users with shared licensing, which means no additional payment is required for password resets, integrations, automation, and supplementary portal users.
Customer Support Types
The following Cherwell integrations are currently offered by the vendor:
Four Rivers Software Systems – TMS
Dell – Update CMDB and Dell Website
CA Technologies – Nimsoft
Cisco – Call Manager
BMC – Atrium Discovery and Dependency Mapping
BMC – Footprints
Dell – KACE
Atlassian – JIRA
Dimension Data – Xigo
Cherwell pricing is available in the following plans: