Cayzu Help Desk Review

Cayzu Help Desk OUR SCORE 78%
starting price $12/month
our score 78%
free trial
  1. What is Cayzu Help Desk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Cayzu Help Desk?

Cayzu is one of market’s leaders when it comes to help desk and customer support functionalities, managing as many support requests as the company has to handle from a single cloud-based platform. Satisfied users describe it as the ‘one-stop-shop’ solution for all sorts of requests, because this system is enabled to help you with phone, email, or social profile requests (Facebook and Twitter), and to convert emails to tickets in order to accelerate the service process. Between other things, Cayzu is highly intuitive and user-friendly, and adds a whole new interactive dimension to managing your ticket workflow. The way it was designed, it will allow your team to collaborate on each customer ticket, and report in real time on individual and group progress, and detect opportunities. It is an excellent solution for keeping everyone in the company on the same page, being the key to a fast and reliable ticket handling process. Want to know more about this software? Our Cayzu Help Desk reviews discuss the software’s pricing, benefits and technical specifications in detail below.

Product Quality Score

Features
8.0
Ease of use
8.0
Customer support
8.0
Value for money
7.2
7.8
TOTAL SCORE

Cayzu Help Desk features

Main features of Cayzu Help Desk are:

  • Intuitive and Beautiful Interface
  • Cloud-Based Portal
  • Full Blown REST API
  • Brandable Self-Service Database
  • Seamless Integrations (Facebook, Twitter, Google Analytics, Salesforce, and many more)
  • Quick, Code-Free Setup
  • Multi-Channel Support (Phone, Email, Social Media Tickets)
  • Custom Fields
  • Unique Email-to-Ticket Conversions
  • Embedded Support Form for Your Website
  • Multi-Product & Multi-Brand Support
  • Real Time Reporting & Analytics
  • Canned Answers
  • Smart Automation Rules
  • SLAs & Business Rules
  • Surveys for Measuring Customer Satisfaction

Cayzu Help Desk Benefits

Benefits

Cayzu covers literally every of your ticket-related needs, as it doesn’t only help you manage them, but it also stores them in the same self-service knowledge base where all of your contacts, FAQs, and important conversations are being stored. The base is robust and covers all of your products and brands, but it is still fully equipped with searching filters for you will access the desired file in a matter of seconds.

The customization allowed in Cayzu is a rare diamond for help desk systems, as you can adjust this portal to each of your business rules and operation requirements. Making your brand visible in a system like this is imperative, as you are also supposed to use it for social media interactions. For the purpose, this system offers an impeccable Facebook and Twitter integration.

Among the many advantages we cite in our Cayzu Help Desk reviews is that it handles even most complex customer operations in an easy and streamlined process. Small and mid-sized businesses love its enterprise-grade navigation, and the multiple reporting, analytics, collaboration, and customer service features. More often than rare, it is exactly Cayzu that popularizes an average brand, and turns it into a well-known haven where customers like to be served.

At the end of the journey, Cayzu will help you save time and cut expenses, firstly with its self-service capabilities, and then with prioritized and well-organized technical assistance where the right ticket is routed to the right agent without unnecessary delays. The multiple SLA policies the system operates with make it possible to change tickets and trigger time-related conditions easier than ever before, while the inbuilt Spam Assassin automatically direct invalid tickets to the Spam Folder.  Long story short, Cayzu allows you to see the full picture of your progress, and improve the areas you’re not handling that well. You can also read this Cayzu reviews to learn more about what the software has to offer.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Cayzu Help Desk Integrations

The following Cayzu Help Desk integrations are currently offered by the vendor:

  • Facebook
  • Twitter
  • Skype
  • Google Analytics
  • Dropbox
  • Salesforce
  • JIRA
  • Zapier
  • Tawk
  • SurveyMonkey
  • Highrise CRM
  • Zoho CRM
  • Sugar CRM
  • Suite CRM
  • Harvest
  • FreshBooks
  • LiveChat
  • Olark Live Chat
  • Capsule
  • LogMeIn Rescue

Video

Customer Support

Phone
Online

Pricing Plans

Cayzu Help Desk pricing is available in the following plans:

Free trial
Solo Plan
3 agents; free forever
Pro Plan
$14/agent/month
Plus Plan
$19/agent/month
Freedom Plan
$339/month
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