Acquire is a multi-channel customer support platform designed for medium enterprises and large businesses. The software provides users with a wide range of support capabilities that allow them to connect and engage customers in real-time via multiple support channels, specifically live chat, co-browsing, voice calls, and video chat.
Intelligent chatbots engage customers on their initial contact and queries. These chatbots provide smart responses to common questions as it gathers data. Customers with complicated issues are then routed to the appropriate agent for further evaluation and resolution.
This functionality slashes the customers' waiting time while helping the business collect the information necessary for proper profiling and documentation. Agents can then easily access the customers' information and easily discern how to proceed and resolve their issue. Thus, Acquire speeds up the time to resolution while giving customers a satisfactory response and an engaging experience.
Product Quality Score
Ease of use
Value for money
Main features of Acquire are:
The main benefits of Acquire are its multiple support channels, routing of more complex questions to agents, and chatbots to answer easier questions. Learn more below:
Multiple Support Channels
Acquire provides your support team with the solutions to deliver high-quality support faster and more efficiently to your customers through support platforms they prefer. Whether your customers want to share their web screens for better visibility and control, do a live chat, or perform a video call, Acquire has got you covered.
Being able to provide support the way your customers want enhances engagement. This results in the faster resolution of their issues which then equates to customer satisfaction.
Route Questions Appropriately
Your agents should be focused on providing their expertise on complicated problems and concerns instead of gathering data and responding to the simplest of issues. With Acquire, you can deploy intelligent chatbots to be at the frontline.
They engage customers who request support for the first time, collecting information about their identity and their problem and determining whether their concerns can be answered then and there or need to be routed to a live agent. These highly-intelligent chatbots deal with easy questions so that your agents can do their work on complex customer issues, thereby increasing their effectiveness and efficiency.
In our Acquire reviews the software has been distinguished with our: - Great User Experience Award - Rising Star of 2019 Award
Customer Support Types
The following Acquire integrations are currently offered by the vendor:
Google Tag Manager
Acquire pricing is available in the following plans: