Track-It! Review

Track-It! OUR SCORE 81%
starting price $995
our score 81%
free trial
  1. What is Track-It!
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Track-It!?

Track-It! is a customer support solution that fuses the functionalities and features of an asset management software and helps desk system into a single dynamic package. It was a tool developed for small and mid-size businesses. This is an ideal application to use for audit, management, and discovery of the organization’s assets.

Product Quality Score

Features
8.1
Ease of use
8.2
Customer support
8.0
Value for money
8.1
8.1
TOTAL SCORE

Track-It! features

Main features of Track-It! are:

  • Purchasing
  • Training
  • Knowledge Management
  • Change Management
  • Dashboards and Analytics
  • Scheduled & E-mailed Reports
  • Software License Management
  • Asset Management
  • Mobile Help Desk
  • Self-Service Portal
  • IT Help Desk
  • Facilities Management
  • HR Management
  • Library

Track-It! Benefits

Benefits

The main benefits of Track-It! are its features that reduce expenditures and loss which allows you to save some resources, improved resolution rates and user satisfaction, and the visual display of KPIs. Here are more details:

Save resources

Track-It! is used to manage assets, may it be software or hardware, which makes it a valuable solution that provides ample of opportunities for saving company resources. For one, it can track assets, keeping them from turning into liabilities because you thought they were lost, you didn’t realize you own them in the first place or you lost track of loaner equipment. It can also enable IT personnel to create database solutions that could help in saving money and time for the company.

Better user satisfaction

End-user satisfaction can be drastically improved together with resolution rates by enabling help desk technicians to monitor their own works more efficiently. This way, they can evaluate their performance quickly and easily, giving way to improvement. The system is also capable of controlling outages and costs that could result in unplanned server or network changes which are a big headache for end users.

Visual KPI

You can get instant access to your KPIs (Key Performance Indicators) anytime using the system. Furthermore, it will also be presented in a visual display which might be easier understand than the typical formats used.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Track-It! Integrations

The following Track-It! integrations are currently offered by the vendor:

  • Track-It Barcode
  • LDAP/Active Directory integration
  • Remote Track-It!

Video

Customer Support

Phone
Online

Pricing Plans

Track-It! pricing is available in the following plans:

Free trial
TRACK-IT
Starting at $995
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