Richpanel is a helpdesk and live chat platform that is specifically made for Magento stores. With the tool, users can have conversations with different customers via a single thread and on different channels. In addition, users can view customer profiles, e-commerce statistics, and timelines on the dashboard.
The software ensures support teams work productively while offering timely customer service that will help drive sales and promote customer loyalty.
Richpanel offer integrations with Magento stores. Once the software is connected, support agents can view customer profiles in every conversation, monitor, and utilize e-commerce information within macros and responses.
Store owners are provided with helpdesk analytics. These include support agent performance, agent feedback, conversation numbers, customer segmentation, and comprehensive e-commerce analytics.
Product Quality Score
Ease of use
Value for money
Main features of Richpanel are:
iOS & Android SDK
Embedded Live Chat
Multiple Ticket Channels
Help Desk Center
Single Customer View
The main benefits of Richpanel are real-time messaging, profile display, AI-powered analysis, multi-channel support, and sales measurement. Here are more details:
Richpanel offers a real-time chat messenger that is both user-friendly. The messenger has a modern interface that allows customers to view orders, contact support, and browse through FAQs.
The software showcases customer profiles beside each conversation. Users can look into each customer order, online activities, and previous conversations. Users will no longer have to toggle between tickets, Magento platform, and live chat. Richpanel ensures agents can cater to all context quickly so they can resolve all customer inquiries.
Richpanel is backed by artificial intelligence. Its bots work round-the-clock to learn specifically of each customer’s previous online behavior and estimating lifetime value as well as the expected date of purchase. Such prediction analysis can be seen in every customer profile.
With the platform, customers can reach out to users through social channels, email, or live chat. These will help users manage their conversation in one view pane.
Aside from taking measurements from customer feedback and response times, Richpanel has the ability to measure which agents are ideal in influencing sales and generating brand advocates for the long term.
In our Richpanel reviews the software has been distinguished with our: - Great User Experience Award - Rising Star of 2019 Award
Customer Support Types
The following Richpanel integrations are currently offered by the vendor:
Richpanel pricing is available in the following plans: