Richpanel Review

Richpanel OUR SCORE 80%
starting price $50
our score 80%
free trial
  1. What is Richpanel
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Richpanel?

Richpanel is a helpdesk and live chat platform that is specifically made for Magento stores. With the tool, users can have conversations with different customers via a single thread and on different channels. In addition, users can view customer profiles, e-commerce statistics, and timelines on the dashboard. The software ensures support teams work productively while offering timely customer service that will help drive sales and promote customer loyalty. Richpanel offer integrations with Magento stores. Once the software is connected, support agents can view customer profiles in every conversation, monitor, and utilize e-commerce information within macros and responses. Store owners are provided with helpdesk analytics. These include support agent performance, agent feedback, conversation numbers, customer segmentation, and comprehensive e-commerce analytics.

Product Quality Score

Features
8.0
Ease of use
8.1
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

Richpanel features

Main features of Richpanel are:

  • Customer Timeline
  • Live View
  • Sync Personas
  • Customer Segments
  • Single Sign-On
  • Custom Messenger
  • Agent Screen
  • iOS & Android SDK
  • Embedded Live Chat
  • Multiple Ticket Channels
  • Help Desk Center
  • GDPR Compliant
  • Collaboration Tools
  • Customer Profile
  • Single Customer View

Richpanel Benefits

Benefits

The main benefits of Richpanel are real-time messaging, profile display, AI-powered analysis, multi-channel support, and sales measurement. Here are more details:

Real-Time Messaging

Richpanel offers a real-time chat messenger that is both user-friendly. The messenger has a modern interface that allows customers to view orders, contact support, and browse through FAQs.

Profile Display

The software showcases customer profiles beside each conversation. Users can look into each customer order, online activities, and previous conversations. Users will no longer have to toggle between tickets, Magento platform, and live chat. Richpanel ensures agents can cater to all context quickly so they can resolve all customer inquiries.

AI-Powered Analysis

Richpanel is backed by artificial intelligence. Its bots work round-the-clock to learn specifically of each customer’s previous online behavior and estimating lifetime value as well as the expected date of purchase. Such prediction analysis can be seen in every customer profile.

Multi-Channel Support

With the platform, customers can reach out to users through social channels, email, or live chat. These will help users manage their conversation in one view pane.

Sales Measurement

Aside from taking measurements from customer feedback and response times, Richpanel has the ability to measure which agents are ideal in influencing sales and generating brand advocates for the long term.

Awards Section

Great User Experience Award
Rising Star 2019 Award
In our Richpanel reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2019 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Richpanel Integrations

The following Richpanel integrations are currently offered by the vendor:

  • Shopify
  • Hubspot
  • Woocommerce
  • Magento

Video

Customer Support

Phone
Online

Pricing Plans

Richpanel pricing is available in the following plans:

Free trial
Starter
$0
Essential
$50/month
Pro
$500/month
Enterprise
Contact vendor
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