REVE Chat Reviews: Pros, Cons & Pricing of the Popular Live Chat Software

In Guides
June 12, 2018
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What is REVE Chat?

REVE Chat is a full-featured customer engagement solution that provides live chat, video chat, voice chat, Viber messaging, and Facebook messaging services to help you maximize support and engagement for your customers and website visitors. With this tool, your support reps can provide personal assistance and guidance to visitors from the start till the end of their journey on your website.

REVE Chat empowers your site visitors to make the most their time on your site whether they are just browsing or looking for specific services and products. In addition, it enables your agents to provide help at a personal level and offer one-to-one support as they learn the needs of each visitor. The software displays details of the visitor such as name, contact number, email address, location, current page views, past page visits and more to help your agents provide personalized assistance during the chat session.

 

Product Quality Score:

Main functionalities
81%
Collaboration features
N/A%
Customization
81%
Integration
82%
Ease of Use
82%
Help & Support
82%
Security
81%
Mobility
82%
Media Rating
81%
TOTAL SCORE
81%


Main Features

  • Live Chat
  • Voice/Video Chat
  • Viber Messaging
  • Facebook Messaging
  • Auto Triggers
  • Department Management
  • REVE Chat SDK
  • Visitor Analytics

List of Benefits

In our REVE Chat reviews, the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Simple Yet Robust Solution

REVE Chat is a straightforward and simple live chat platform that can be easily integrated into your website in a few seconds. It provides an extensive set of tools ranging from the standard live chat feature to the more interactive video and voice chat modules as well as the versatile and familiar Viber and Facebook messaging options. This user-friendly yet robust platform simplifies the manner in which companies engage their site visitors.

Routes Queries to Right Unit

REVE Chat enables your visitors to get the most out of their site visit. If they need assistance, they can contact your agents immediately. If a visitor asks a specific question that needs an expert answer, the software routes such queries to the right unit so that qualified agents take the call.

Mobile Friendly

REVE Chat mobile apps for Android and iOS devices enable your reps to provide live chat support and immediate assistance to your visitors from anywhere using their smartphone or tablet. You can use the software’s mobile SDK to quickly integrate it with your mobile app.

Improves Sales Conversions

REVE Chat reviews indicate that the platform helps to boost online sales conversions by empowering your agents to deliver efficient assistance to your visitors. Your reps can simultaneously engage multiple visitors which enhances support efficiency.

Customers can Provide Feedback

The tool allows your customers to provide their valuable feedback which is important for business growth. You can effortlessly collect customer feedback and derive operable insights from it to understand their needs and demands, and improve your services and products.


Technical Specifications

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Language Support

  • English
  • Germany
  • India
  • Spain
  • France
  • Russia
  • Italy
  • Portugal

Pricing Model

  • Monthly Payment
  • Annual Subscription
  • Biennial Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

Deployment

  • Cloud Hosted

Available Integrations

  • Drupal
  • Facebook Messenger
  • Joomla
  • Magento
  • MODX
  • Prestashop
  • Shopify
  • Viber
  • Weebly
  • Wix
  • WooCommerce
  • WordPress
  • Zencart


Video

Available Support

  • Phone
  • Email
  • Live Chat
  • Training


Software Pricing

REVE Chat offers 3 pricing packages and a 14-day free trial for each of the plans:

Standard Plan

  • $15/agent/month (monthly billing) or
  • $13.5/agent/month (annual billing, 10% off) or
  • $12/agent/month (2-year subscription, 20% off)
  • Facebook Messaging
  • 256 Bit SSL Encryption
  • Auto Triggers
  • Canned Response
  • Chat Monitoring
  • Chat Transfer
  • Department Management
  • File Transfer
  • Proactive Chat
  • Single Website Integration

Advanced Plan

  • $25/agent/month (monthly billing) or
  • $22.5/agent/month (annual billing, 10% off) or
  • $20/agent/month (2-year subscription, 20% off)

Standard Plan features, plus:

  • Voice Chat
  • Video Chat
  • Viber Messaging
  • Advanced Reporting
  • Developer API
  • Mobile SDK
  • Queuing

Enterprise Plan

  • $50/agent/month (monthly billing) or
  • $45/agent/month (annual billing, 10% off) or
  • $40/agent/month (2-year subscription, 20% off)

Advanced Plan features, plus:

  • Co-browsing
  • Custom Development
  • Custom Reporting
  • Dedicated Account Manager
  • Integration Support
  • On-premise or Cloud Solution
  • Screen Sharing
  • Unlimited Website Integration

 

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