inContact Review

inContact OUR SCORE 82%
starting price By Quote
our score 82%
free trial
  1. What is inContact
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is inContact ?

inContact is a cloud-hosted solution designed for call center agents. It is a system with cutting-edge call center technology and capabilities equipped with unmatched and high-quality services. It is integrated with the leading and popular CRM platforms like Salesforce to offer users a unified approach in gratifying the needs of their call center business, allowing them to curate a positive customer experience. Many call center companies are using inContact to meet the needs of their employees and customers, and this is through the help of the leading Workforce Optimization (WFO) software, Interactive Voice Response (IVR) software, and Automatic Call Distribution (ACD) software, as well as the no-pause dialer in the market.

Product Quality Score

Features
8.3
Ease of use
8.4
Customer support
8.0
Value for money
8.2
8.2
TOTAL SCORE

inContact features

Main features of inContact are:

  • Automatic Call Distributor
  • Workforce Optimization
  • Interactive Voice Response
  • Workforce Management
  • ECHO Customer Survey
  • Cloud Contact Center
  • Call Center Software

inContact Benefits

Benefits

The main benefits of inContact are its innovative technology and capabilities, world-class services, and powerful integration with leading software. With the help of this cloud-based call center solution, users can engage their customers easily through effective and personalized interactions. All these are made possible without requiring the users to face expensive hardware and software upgrades.

The lists of software’s solution are designed on flexible inContact Cloud Contact Center Platform. This means that users get the best with ACD, IVR, CRM integration, and WFO. Besides that, the software also employs an open-door policy that offers channels for inputs and suggestions of customers. This kind of practice supports inContact design innovations anchored on the specific needs of the customers.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

inContact Integrations

The following inContact integrations are currently offered by the vendor:

  • Zendesk
  • Firefly
  • Salesforce 1 Platform

Video

Customer Support

Phone
Online

Pricing Plans

inContact pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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