inContact is a cloud-hosted solution designed for call center agents. It is a system with cutting-edge call center technology and capabilities equipped with unmatched and high-quality services. It is integrated with the leading and popular CRM platforms like Salesforce to offer users a unified approach in gratifying the needs of their call center business, allowing them to curate a positive customer experience.
Many call center companies are using inContact to meet the needs of their employees and customers, and this is through the help of the leading Workforce Optimization (WFO) software, Interactive Voice Response (IVR) software, and Automatic Call Distribution (ACD) software, as well as the no-pause dialer in the market.
Product Quality Score
Ease of use
Value for money
Main features of inContact are:
Automatic Call Distributor
Interactive Voice Response
ECHO Customer Survey
Cloud Contact Center
Call Center Software
The main benefits of inContact are its innovative technology and capabilities, world-class services, and powerful integration with leading software. With the help of this cloud-based call center solution, users can engage their customers easily through effective and personalized interactions. All these are made possible without requiring the users to face expensive hardware and software upgrades.
The lists of software’s solution are designed on flexible inContact Cloud Contact Center Platform. This means that users get the best with ACD, IVR, CRM integration, and WFO. Besides that, the software also employs an open-door policy that offers channels for inputs and suggestions of customers. This kind of practice supports inContact design innovations anchored on the specific needs of the customers.
Customer Support Types
The following inContact integrations are currently offered by the vendor:
Salesforce 1 Platform
inContact pricing is available in the following plans: