DeskMoz Reviews: Pros, Cons & Pricing of the Live Chat Service Provider

In Guides
April 24, 2018
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What is DeskMoz?

DeskMoz is a leading provider of live chat agent services at affordable prices. The company is focused on offering top notch services for your website to enable you to deal with customer queries and boost your conversion rate.

The company employs more than 100 well-trained professionals who provide email management service, tickets management, live chat service and more. Each agent is employed after thorough screening which includes an IQ test, typing speed test, chat skills test, grammar test, and personal interview. Therefore, you can rest assured they will provide top notch support and service to your customers. Get started today with the 10-day trial period to check out DeskMoz’s services.






Product Quality Score:

Main functionalities
81%
Collaboration features
N/A%
Customization
82%
Integration
83%
Ease of Use
82%
Help & Support
83%
Security
82%
Mobility
N/A%
Media Rating
81%
TOTAL SCORE
81%


Main Features

  • 24×7 chat agents
  • Free software
  • Free setup
  • Chat transcripts
  • Use unused chats
  • Lead forwarding
  • Customized plans
  • Free trial
  • Trained operators
  • Personal manager
  • 24×7 support
  • Personal dashboard
  • White label
  • Affordable prices
  • Online in 48 hours

List of Benefits

In our DeskMoz reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Chat Agents are Available 24/7

Convert your website visitors into paying customers by offering 24/7 service on your site. DeskMoz agents will work round the clock to increase your sales.

Free Software Offered

DeskMoz offers live chat software. If you already use another live chat tool like Olark or Intercom, their agents will work on it. However, the company recommends their own software.

Benefit from Free Setup

DeskMoz reviews indicate that the provider will set up their tool free of cost and also help with the onboarding process. For the uninitiated, they will set up the live chat on your site and ensure your account goes live free of cost.

Get Chat Transcripts in Your Email

DeskMoz sends all chat transcripts real-time to your email. This allows you to check how the chat agents are dealing with customers. Plus, if needed, you can provide guidance to them to get more sales as you know your processes better than others.  

Unused Chats are Carried Forward

You get full value for your money as unused chats of a month are carried forward. Thus, every penny you pay is fully productive and accounted for.

Get Data on Vital Leads

DeskMoz forwards details of promising leads recorded from the chats. This aspect is given highest importance when their agents are chatting with your prospects and leads.


Technical Specifications

Devices Supported

  • Web-based

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small businesses
  • Medium-sized businesses

Deployment

  • Cloud Hosted

Available Integrations

DeskMoz integrates with more than 1,000 other applications via Zapier.


Video

Available Support

  • Dedicated manager
  • Skype
  • Email


Software Pricing

DeskMoz offers 4 pricing packages:

Economy Plan – $199/monthly

  • Up to 50 Chats
  • $6/Extra Chat
  • Single Website
  • 20 FAQs
  • 24×7 (350+ days) Chat Agents
  • Advanced Customization
  • Carry Forward Unused Chats
  • Free Live Chat Software
  • Free Setup
  • Leads Forwarding by Email & SMS
  • Real-time Chat Transcripts
  • White Label Widget
  • Zapier Integration

Standard Plan – $399/monthly

  • Up to 200 Chats
  • $4/Extra Chat
  • Single Website
  • 24×7 (350+ days) Chat Agents
  • Advanced Customization
  • Carry Forward Unused Chats
  • Custom Trained Agents
  • Free Live Chat Software
  • Free Setup
  • Full Website Study
  • Leads Forwarding by Email & SMS
  • Real-time Chat Transcripts
  • Unlimited FAQs
  • White Label Widget
  • Zapier Integration

Professional Plan – $699/monthly

  • Up to 500 Chats
  • $3/Extra Chat
  • Multiple Websites (Up to 3)
  • 24×7 (350+ days) Chat Agents
  • Advanced Customization
  • Carry Forward Unused Chats
  • Custom Trained Agents
  • Free Live Chat Software
  • Free Setup
  • Full Website Study
  • Leads Forwarding by Email & SMS
  • Real-time Chat Transcripts
  • Unlimited FAQs
  • White Label Widget
  • Zapier Integration

Premium Plan – $999/monthly

  • Up to 1000 Chats
  • $2/Extra Chat
  • Multiple Websites (Up to 5)
  • 24×7 (350+ days) Chat Agents
  • Advanced Customization
  • Carry Forward Unused Chats
  • Custom Trained Agents
  • Free Live Chat Software
  • Free Setup
  • Full Website Study
  • Leads Forwarding by Email & SMS
  • Real-time Chat Transcripts
  • Unlimited FAQs
  • White Label Widget
  • Zapier Integration
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