Zoho Assist Review

Zoho Assist OUR SCORE 85%
starting price $8
our score 85%
free trial
  1. What is Zoho Assist
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Zoho Assist?

Zoho Assist is a web-based remote access and support solution that small and mid-sized businesses can use to make their apps more trustworthy and productive. It enhances Zoho’s robust management engine with timely and creative out-of-the-box support. Users and support teams love this application as it removes the chances of delayed support even if the internet connection is slow. Zoho Assist stands out among the crowd because it enables users to handle and troubleshoot even unattended computers. The best part is the system does not need complex installation and the learning curve is short as the interface is intuitive and simple. Last but not the least, communication is totally secure so you don’t have to worry about data leakage.

Product Quality Score

Features
8.4
Ease of use
8.5
Customer support
8.4
Value for money
8.5
8.5
TOTAL SCORE

Main features

  • Clipboard sharing
  • Customer widgets
  • File transfer
  • Instant chat
  • Mac support
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Reports
  • Send Ctrl+Alt+Del
  • SSL and 128-bit AES encryption
  • Support and operating system
  • Two-way screen sharing
  • UAC compatibility
  • Unattended access
  • Web-based technical console

List of Benefits

Benefits

User Access Control (UAC)

Zoho Assist makes remote troubleshooting and training quick and easy. The end user does not need to turn over control of his data to other parties and stay clueless about it. This is because the platform has a security setting named User Access Control (UAC) that is present on the user’s desktop screen. This tool detects bugs that the user can rectify even without IT skills.

Dual Monitor Support

Zoho Assist reviews reveal that another standout feature of this platform is dual monitor support. This tool enables the user to switch controls easily and they don’t need to wait for a support technician to access their device. If needed, the user can utilize the ‘Run as Service’ command to transfer their system’s administration privileges to other parties.

Easy to Use

One of the main reasons for Zoho Assist’s popularity is the platform is easy to use. You don’t need to spend time on installation or maintenance. Simply log into your account and request a session. You can access the technical console 24/7 which means you don’t need to wait till a technician appears.

Bidirectional File Sharing

A rare and standout feature of Zoho Assist is bidirectional file sharing which makes it a superior application to most other remote support solutions. You can benefit from the built-in transfer facility as you don’t need to send screenshots and emails utilizing third-party software. On top of that, the transfer process is intuitive and simultaneous allowing you to receive and send files at the same time.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • BigCommerce
  • Bitium
  • Crashlytics
  • Desk.com
  • Drupal
  • Facebook
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • JIRA
  • Magento
  • MailChimp
  • Microsoft Dynamics CRM
  • Salesforce
  • Shopify
  • Sugar CRM
  • Twitter
  • WordPress
  • Zapier
  • Zendesk

Video

Customer Support

Online

Pricing Plans

Free trial
Free Forever
$0
Remote Support Standard
Starts at $8
Remote Support Professional
Starts at $13
Unattended Access Standard
Starts at $8
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