Zoho Assist Reviews: Pros, Cons & Pricing of the Online Remote Support Software

In Guides
April 4, 2018
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What is Zoho Assist?

Zoho Assist is a web-based remote access and support solution that small and mid-sized businesses can use to make their apps more trustworthy and productive. It enhances Zoho’s robust management engine with timely and creative out-of-the-box support. Users and support teams love this application as it removes the chances of delayed support even if the internet connection is slow.

Zoho Assist stands out among the crowd because it enables users to handle and troubleshoot even unattended computers. The best part is the system does not need complex installation and the learning curve is short as the interface is intuitive and simple. Last but not the least, communication is totally secure so you don’t have to worry about data leakage.




Product Quality Score:

Main functionalities
84%
Collaboration features
83%
Customization
82%
Integration
84%
Ease of Use
85%
Help & Support
84%
Security
85%
Mobility
85%
Media Rating
85%
TOTAL SCORE
85%


Main Features

  • Clipboard sharing
  • Customer widgets
  • File transfer
  • Instant chat
  • Mac support
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Reports
  • Send Ctrl+Alt+Del
  • SSL and 128-bit AES encryption
  • Support and operating system
  • Two-way screen sharing
  • UAC compatibility
  • Unattended access
  • Web-based technical console

List of Benefits

What benefits can you gain by subscribing to this application? Our Zoho Assist reviews will provide you with all the relevant information:

User Access Control (UAC)

Zoho Assist makes remote troubleshooting and training quick and easy. The end user does not need to turn over control of his data to other parties and stay clueless about it. This is because the platform has a security setting named User Access Control (UAC) that is present on the user’s desktop screen. This tool detects bugs that the user can rectify even without IT skills.

Dual Monitor Support

Zoho Assist reviews reveal that another standout feature of this platform is dual monitor support. This tool enables the user to switch controls easily and they don’t need to wait for a support technician to access their device. If needed, the user can utilize the ‘Run as Service’ command to transfer their system’s administration privileges to other parties.

Easy to Use

One of the main reasons for Zoho Assist’s popularity is the platform is easy to use. You don’t need to spend time on installation or maintenance. Simply log into your account and request a session. You can access the technical console 24/7 which means you don’t need to wait till a technician appears.

Bidirectional File Sharing

A rare and standout feature of Zoho Assist is bidirectional file sharing which makes it a superior application to most other remote support solutions. You can benefit from the built-in transfer facility as you don’t need to send screenshots and emails utilizing third-party software. On top of that, the transfer process is intuitive and simultaneous allowing you to receive and send files at the same time.


Technical Specifications

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Language Support

  • English

Pricing Model

  • Free plan
  • Monthly payment
  • Annual subscription

Customer Types

  • Small business
  • Medium business

Deployment

  • Cloud Hosted

Available Integrations

Zoho Assist is a remote support software for multiple desktop and mobile apps. For this reason, it integrates with all Zoho products and about 5% of all leading B2B platforms and apps:

  • BigCommerce
  • Bitium
  • Crashlytics
  • Desk.com
  • Drupal
  • Facebook
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • JIRA
  • Magento
  • MailChimp
  • Microsoft Dynamics CRM
  • Salesforce
  • Shopify
  • Sugar CRM
  • Twitter
  • WordPress
  • Zapier
  • Zendesk


Video

Available Support

  • Email
  • Live support


Software Pricing

Zoho Assist offers a 15-day free trial and volume discounts for both yearly and monthly billing:

Free Forever

  • Both for commercial and personal use
  • 1 Remote Support Technician
  • 5 Unattended Computers
  • 1 Concurrent Session
  • Clipboard Sharing
  • Desktop App
  • Instant Chat
  • Mac Support
  • Organization Roles
  • UAC Compatible
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration

Plans for Remote Support

Standard Edition – Starts at $8

  • 1 technician per month (billed annually) or $10 month-to-month plus tax, as applicable

All the features in Free Edition, plus:

  • 2 Concurrent Sessions
  • Custom Report
  • File Transfer
  • Import Google Contacts
  • Multi Monitor Navigation
  • Reboot and Reconnect
  • Screen Capture
  • Send Ctrl+Alt+Del
  • Session Transfer
  • ZenDesk Integration

Professional Edition – Starts at $13

  • 1 technician per month (billed annually) or $15 month-to-month plus tax, as applicable

All features in Standard Edition, plus:

  • 4 Concurrent Sessions
  • Advanced Reports
  • Custom Email Templates
  • Customer Widget
  • Mobile Apps (iOS, Android)
  • Rebranding
  • Schedule Sessions
  • Session Notes
  • Two-way Screen Sharing

Plan for Unattended Access

Standard Edition – Starts at $8

  • 25 computers per month (billed annually) or $10 month-to-month plus tax, as applicable
  • Advanced Reports
  • Computer Grouping
  • Deployment
  • File Transfer
  • Group Permissions
  • Mobile Apps (iOS, Android)
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Session Notes
  • Unlimited Technicians
  • Wake on LAN
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