Vivantio Review

Vivantio OUR SCORE 80%
starting price By quote
our score 80%
free trial
  1. What is Vivantio
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Vivantio?

Flexible and reliable, VivaDesk is an award-winning service management software that can organize and automate your organization’s service desk or IT service management (ITSM) operation. It is a powerful platform that can provide you a complete service management solution that is more extensive and flexible. A top IT service management software in the industry, VivaDesk is regarded as the most flexible admin interface at present. It works efficiently for global enterprises with various license options for internal departments. Its features include problem, incident and change manager, work flow automation, asset management, knowledge base, self-service portal, among others. VivaDesk ITSM offers an advance service management solution for the enterprise. VivaDesk Pro is a fully featured ITIL-compliant service management solution. With VivaDesk, your IT support workflow gets automated and streamlined so your helpdesk team can respond to inquiries and deliver resolutions to users more efficiently, and at the same time minimizing overall IT costs. As with other VivaDesk reviews we assess the software’s benefits, pricing and technical specs to help you see if it fits your needs

Product Quality Score

Features
8.0
Ease of use
8.0
Customer support
8.0
Value for money
8.0
8
TOTAL SCORE

Vivantio features

Main features of Vivantio are:

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management

Vivantio Benefits

The one thing that we cite about this software in our VivaDesk reviews is that it can give you the fast and consistent service you want for your help desk. It has, among other features, automates workflow, customizes web self-service, and integrates email, ensuring that your end-users would get reliable and fast service every time. The software also helps your customers with self-help documents that are quickly searchable, making it easy for them to resolve their own issues or problems without getting an IT support staff.

VivaDesk also offers various ticket types which can be individually configured and customized according to the needs of the business. It also allows you to issue service requests for departments or teams outside of the traditional IT or customer service departments.

VivaDesk’s client management feature allows you to access the interactions with your internal or external clients to proactively see their needs. With VivaDesk, all correspondence gets tracked, whether they are coming from the customer or from a helpdesk employee of the business.

Through VivaDesk’s reporting tools, one can easily track the calls processed, the types of calls, response times, among other things. This can allow businesses to evaluate the issues that need to be prioritized or addressed quickly to reduce future calls. It can also pinpoint problems with particular members of your helpdesk team for performance review.

A cloud-based SaaS subscription can mean low up-front costs for businesses, easier deployment, secure data, reliable service, as well as predictable future costs.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Vivantio Integrations

The following Vivantio integrations are currently offered by the vendor:

No information available.

Customer Support

Phone
Online

Pricing Plans

Vivantio pricing is available in the following plans:

Free trial
Quote-based Plans
Contact vendor
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