ManageEngine ADSelfService Plus Review

ManageEngine ADSelfService Plus OUR SCORE 85%
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our score 85%
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  1. What is ManageEngine ADSelfService Plus
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus is a secure, end-user password reset management system that is accessible online. It provides users with a reliable tool that aids them in performing a self-update of personal information like emails and telephone numbers, self-service account unlocks, and self-service password reset. And this is all done straight from the MS Windows Active Directory. Admins will find it simple to use especially when it comes to the execution of account unlocks and the automation of password resets while managing the optimization of costs that helpdesk calls utilize at the same time. To top it off, most of the said operations wouldn’t require any advanced knowledge in IT. The application is equipped with a comprehensive suite of features for facilitating password reset management. Some of them are essential tools such as Account/Password Expiry Notification, Manage Account Unlock, and Self Service Password Reset. Moreover, the system is created to work with Password Synchronizer, Employee Directory Search, and many others.

Product Quality Score

Features
8.6
Ease of use
8.4
Customer support
8.6
Value for money
8.4
8.5
TOTAL SCORE

ManageEngine ADSelfService Plus features

Main features of ManageEngine ADSelfService Plus are:

  • Mail Group Subscription
  • Active Directory Change Password
  • Self Service Password Reset
  • Multi-factor Authentication
  • Employee Directory Search
  • Password Synchronizer
  • Manage Account Unlock
  • Password Policy Enforcer
  • Mobile Password Management
  • Winlogon Password Reset
  • Update Personal information on AD
  • Password Notification
  • Account Expiry Notification

ManageEngine ADSelfService Plus Benefits

Benefits

The main benefits of ManageEngine ADSelfService Plus are its ability to reduce helpdesk query tickets, self-service password reset and management by end-users, synchronization of various operations, and reliable support. Here are more details:

Lowers Helpdesk Queries

According to some studies, 30% of the queries received by the helpdesk are related to the account lockout and password reset issues. By utilizing ManageEngine ADSelfService Plus, organizations are able to measurably lower the number of tickets pertaining to these problems. The reason for this is that it delivers a secure, robust, and reliable online self-service solution that even end-users without technical expertise will find easy to use.

Self-Service Password Management

The platform allows end-users to manage their passwords by themselves. Also, they can update their personal information in the Active Directory without the need for any systems expertise. On top of that, the program provides stringent security while the password reset process is in progress. This is done through the identity and enrollment verification questionnaire.

Self-Service Reset

ManageEngine ADSelfService Plus is an application that gives end users a robust capability to self-reset their domain password, even by remote methods, in Windows Active Directory. This is done via a web browser and without the need to ask assistance from an IT helpdesk. The system also empowers domain users to self-unlock their accounts if a lockout occurs, through web browsers and various remote machines as well.

Sync of Operations

All operations that involve password updates and resets are captured in Active Directory and then it synchronizes them in real-time throughout other IT systems related to the users’ accounts. This process is not only applicable to password updates and resets but to cloud apps as well. Real-time sync of passwords means that users aren’t required to remember multiple passwords. This significantly lowers the need to make help desk calls related to such issues.

24/7 Support

The platform also features mobile apps for different platforms such as iOS and Android to cater a 24/7 self-service support for users that are usually away from their laptops and desktops and mostly spend their time on mobile.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ManageEngine ADSelfService Plus Integrations

The following ManageEngine ADSelfService Plus integrations are currently offered by the vendor:

  • SAP Netweaver
  • Office 365 / Azure
  • Microsoft Dynamics CRM
  • Oracle E-Business Suite and Database
  • On-Premises
  • Salesforce
  • Google Apps
  • Zoho
  • OpenLDAP
  • Zendesk
  • AD LDS
  • Single Sign On for Custom SAML Applications
  • HP UX
  • Cloud-Based
  • Password Synchronization / Single Sign On
  • IBM i / AS400

Customer Support

Phone
Online

Pricing Plans

ManageEngine ADSelfService Plus pricing is available in the following plans:

Free trial
Standard Edition
$595
Professional Edition
$1,195
Add-On SMS Gateway
$595
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