Bigfix Review

Bigfix OUR SCORE 80%
starting price By quote
our score 80%
free trial
  1. What is Bigfix
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Bigfix?

Fundamentally, Bigfix is a gadget care and repair services provider. However, it does more than just repair mobile phones, tablets, and laptops—it serves as a service aggregation platform for small and large gadget repair shops as well. Part of its model is to pool multiple gadget repair shops into one app, thereby creating a network that the developers liken to an “Uber for everyone’s repair needs.” The result: India’s largest network of verified device management centers. Its key features include invoicing, stock and inventory management, payment processing, and response management. This allows business owners to gain access to a wider clientele and manage their day-to-day operations more easily.

Product Quality Score

Features
8.1
Ease of use
8.0
Customer support
8.0
Value for money
8.0
8
TOTAL SCORE

Bigfix features

Main features of Bigfix are:

  • Registration
  • Onboarding
  • Profile Management
  • Technician Management
  • Partner Zone
  • BigCash
  • CRM (Leads)
  • Job Card
  • Stock & Inventory
  • Invoice
  • Payment Gateway
  • Dashboard
  • Analytics
  • Notification
  • Messaging
  • Buyback Audits
  • Device Diagnostic
  • Warranty/ Insurance Packs

Bigfix Benefits

Benefits

The main benefits of Bigfix are access to a wide clientele, a centralized dashboard for partner shops, optimized customer engagement, and easy job order management. Learn more about each of these benefits below. 

Access to a Wide Clientele

As a service aggregation platform, Bigfix opens up its partners to a wide clientele that they would otherwise not have access to. Businesses can easily sign up to be part of the app and be listed as one of the service providers. In turn, customers can be connected to professionals that can respond to their repair needs best. 

Centralized Dashboard for Partner Shops

Bigfix allows repair shops to oversee their repairs processes through a centralized dashboard as well. This displays information such as open job requests, customer information, and other relevant job repair details. 

Optimized Customer Engagement

Another main benefit that Bigfix offers is that it allows users (be it the service provider or the customer) to send messages via email or SMS. This paves the way for engagement and proper communication of expectations among the parties involved. 

Easy Job Order Management

With native mobile apps for iOS and Android devices, Bigfix provides a platform for businesses to manage their job orders and tasks anytime and anywhere. 

Awards Section

Great User Experience Award
Rising Star 2019 Award
In our Bigfix reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2019 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Bigfix Integrations

The following Bigfix integrations are currently offered by the vendor:

No available information.

Customer Support

Phone
Online

Pricing Plans

Bigfix pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor
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