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Freshchat Review

Freshchat OUR SCORE 92%
starting price Free
our score 92%
free trial
  1. What is Freshchat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Freshchat?

Freshchat is a cloud-based messaging and engagement app made to meet the communication needs of sales teams. As satisfied customers put it, Freshchat helps personalize chats and customize the conversation for both user and customer convenience. This modern app allows you to prepare and send out contextual messages, get leads, collect customer feedback, and quality resources directly from the users themselves or third-party systems. Users will be afforded multiple channels that customers can utilize to contact the company. Meanwhile, in-app campaigns can be set up to onboard new employees, keep lapsing customers, give out useful feedback, and announce new information to keep users updated with any changes. All in all, the app allows businesses to respond to customer needs on one platform. To further improve communication times, Freshchat can integrate with other messaging and help desk platforms such as Slack, Zendesk, and Facebook Messenger. If you’re using the Freshdesk or Freshsales app already, the data can be seamlessly migrated to Freshchat.

Product Quality Score

Ease of use
Customer support
Value for money

Freshchat features

Main features of Freshchat are:

  • In-app campaigns
  • Triggered messaging
  • Push notifications
  • Message channels
  • Unlimited contacts
  • Mobile apps for all team members
  • Team widget
  • Priority inbox
  • Custom views
  • Events and user properties
  • People segmentation
  • Web messenger
  • FAQ feedback
  • Bot
  • Customized bot workflow
  • SmartPlugs
  • IntelliAssign
  • CRM autoload
  • Assignment rules
  • Groups
  • Multilingual FAQs
  • In-Product FAQs
  • Labels
  • Canned response
  • Real-time dashboard
  • Bulk actions
  • Private notes
  • Customer satisfaction score
  • Desktop notifications
  • Read receipts
  • Integrations
  • Business hours
  • In-app support

Freshchat Benefits


The main benefits of Freshchat are providing solid tools and advanced features, streamlining customer support and automating lead capture. Here are more details:

A streamlined messaging experience

Freshchat is available on many platforms and is able to sort out chats into custom groups. With this feature, discussions will have solid data to support discussions and introduce customers to the right agents and teams for their concerns. Collecting feedback and customer contacts is possible. Creating a priority inbox is also supported if you need to take care of specific customers first. Lastly, the messenger app supports emoji and digital content, which gives it a social media feel.

Automated lead capture

Freshchat has a lot of tools to promote your brand. The tool can monitor and track events to gauge website traffic and their reason for clicking in. It also sorts out leads and customers depending on many factors like event history and location. If needed, a customized automated replying system and bot workflow that can make leads 24/7 even without the team’s interference. Lastly, it also supports templates for usual queries to boost resolution time.

Additional help for your visitors

Freshchat can also provide assistance to customers even when agents are not available. Visitors can access an FAQ page in the messenger and it also supports more than 31 languages. Through liking and disliking FAQ content, customers can provide feedback for the guides that organizations have provided.

Invaluable intelligence

Freshchat’s real-time dashboard features a visual breakdown of your team performance, response speed, conversation trends, and check into any team member’s workload. Users can also compute customer satisfaction and CSAT ratings to find your best workers and compensate them rightly.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Freshchat Integrations

The following Freshchat integrations are currently offered by the vendor:

  • Freshsales
  • Freshdesk
  • Messenger
  • Zendesk
  • ClearBit
  • Slack

Customer Support


Pricing Plans

Freshchat pricing is available in the following plans:

Free trial