Zoho Support Review

Zoho Support OUR SCORE 88%
starting price Free
our score 88%
free trial
  1. What is Zoho Support
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Zoho Support?

Reporting tools, automation, and ticket management are just some of the tools users get when they use Zoho Support. This help desk software solution has a dynamic and integrated set of features that allow business to establish and cultivate productive and long-lasting relationships with their most important clients. Whether through Twitter, Facebook, email, or chat, Zoho Support gives business the tools to reach out and connect with their clients. Workflow automation makes it easier to manage tickets, which in turn gives agents the bandwidth to take on numerous ticket requests and properly resolve the issues presented.

Product Quality Score

Features
8.8
Ease of use
8.9
Customer support
8.7
Value for money
8.8
8.8
TOTAL SCORE

Zoho Support features

Main features of Zoho Support are:

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Customizable Help Center
  • Remote Support
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Community Forums
  • Helpdesk Automations
  • Live Chat Support
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Multi-brand Help Center
  • Knowledge Base
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)

Zoho Support Benefits

Benefits

The main benefits of Zoho Support are its online nature, its numerous features, and its customization options.

Users of Zoho Support can be assured that the information they have on clients they are talking with has been gathered in real-time. This is made possible by the platform’s online nature, which allows agents to access data wherever they may be, so long as there is an internet connection.

Productivity and effectiveness are also boosted by Zoho Support’s multiple features. Zoho Support can even be customized so that the demands of businesses — whatever size it may be — can be effectively met.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Zoho Support Integrations

The following Zoho Support integrations are currently offered by the vendor:

  • Zoho CRM

Video

Customer Support

Phone
Online

Pricing Plans

Zoho Support pricing is available in the following plans:

Free trial
Free
$0
Professional
$15/agent/month
Enterprise
$30/agent/month
Do you have a B2B product you’d like us to review?
Request A Review