To start, Zendesk is flexible and easy to deploy, and you can install it quickly and get started in minutes. It integrates all your main support channels to enable fast delivery and effortless tracking. Plus, the platform is supported by time-saving widgets for streamlined conversations, automation, sharing, ticket views, and triggers.
Enable Self-Service Support
Empower your customers to support themselves by setting up intuitive FAQ searches, online communities, robust knowledge bases, and 24/7 online service portals. This will reduce the workload of your agents as customers can easily find the solution to common and simple queries themselves. Zen also provides plenty of customization and branding opportunities, and you can add your company logos and colors to look more reputable and professional.
Zendesk provides more than 20 template reports and dashboards for analytics. You can benchmark your support team performance and customer satisfaction ratings against your targets as well as your competitors’ ratings. Finally, you can integrate this product seamlessly with the other business tools you use for social media, e-commerce, CRM, agent productivity, and reporting and analytics. Use the open API and also benefit from more than 100 out-of-the-box integrations with leading productivity tools such as WordPress, FreshBooks, Atlassian, Google Apps, Salesforce, and others.