Zendesk is a cloud-hosted help desk platform that is used by more than 40,000 small businesses and large enterprises including top names like Zappos and Groupon.
This solution is easy to deploy and use, and helps to improve customer satisfaction, increase productivity, and reduce costs. It can be utilized by 5 to 500 agents and can manage thousands of tickets per day. In addition, the product integrates your different support channels such as web, chat, email, and social media. You can easily access this tool from your desktop or mobile device. Thus, it is a flexible and handy help desk program for freelance support agents working from home. Read our Zendesk reviews further to learn about the software’s top features and benefits.
Product Quality Score
Ease of use
Value for money
Main features of Zendesk are:
Customer facing web interface that you can easily brand
Flexible ticket management with automated workflow
Knowledge base portal and community forums included
Mobile support with native iPhone/iPad, and Android apps
Multi-brand support with linked accounts
Multi-channel support: email, web, phone, chat, social media
Open API enables seamless integration into your business
Over 100 out-of-the-box integrations with third party apps
Robust reporting and advanced analytics
Unlimited, free “light agents” (Enterprise plan only)
To start, Zendesk is flexible and easy to deploy, and you can install it quickly and get started in minutes. It integrates all your main support channels to enable fast delivery and effortless tracking. Plus, the platform is supported by time-saving widgets for streamlined conversations, automation, sharing, ticket views, and triggers.
Enable Self-Service Support
Empower your customers to support themselves by setting up intuitive FAQ searches, online communities, robust knowledge bases, and 24/7 online service portals. This will reduce the workload of your agents as customers can easily find the solution to common and simple queries themselves. Zen also provides plenty of customization and branding opportunities, and you can add your company logos and colors to look more reputable and professional.
Zendesk provides more than 20 template reports and dashboards for analytics. You can benchmark your support team performance and customer satisfaction ratings against your targets as well as your competitors’ ratings. Finally, you can integrate this product seamlessly with the other business tools you use for social media, e-commerce, CRM, agent productivity, and reporting and analytics. Use the open API and also benefit from more than 100 out-of-the-box integrations with leading productivity tools such as WordPress, FreshBooks, Atlassian, Google Apps, Salesforce, and others.
Customer Support Types
The following Zendesk integrations are currently offered by the vendor:
SAP Business One
Olark Live Chat
ClickDesk Live Chat
Zendesk pricing is available in the following plans: