Zendesk Review

Zendesk OUR SCORE 83%
starting price $1
our score 83%
free trial
  1. What is Zendesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Zendesk?

Zendesk is one of the most popular helpdesk software used by a wide range of businesses, from small companies to large organizations. The vendor claims it has more than 40,000 clients worldwide, including multinational firms, such as, Groupon and Zappos. You can install it quickly and use it at once to keep customers happy, cutting on opportunity costs while increasing efficiency and profitability with repeat customers. Whether you’re managing 5 or 500 agents, Zendesk helpdesk will help you process thousands of tickets daily. The software also integrates with other helpdesk channels like email, social networks, IM, and web forums. Likewise, access Zendesk from your desktop or mobile phone/tablet, giving you flexibility to manage a home-based support team. In our Zendesk reviews we detail the benefits, pricing and more about this software.

Product Quality Score

Features
8.5
Ease of use
8.5
Customer support
7.0
Value for money
9.0
8.3
TOTAL SCORE

Main features

  • Customizable and automated ticket management
  • Multiple support streams, such as, email, web, phone, chat, social media
  • Mobile apps for iOS and Android devices
  • Rich reporting and comprehensive analytics
  • White label web interface for your branding
  • Self-service portal with knowledge base and community forums
  • More than 100 out-of-the-box integrations with third-party apps
  • Customizable via open API to match your business workflows
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multiple languages and time zones
  • Ticket views in CVS
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Built-in with Salesforce, SugarCRM

List of Benefits

  • One of the benefits we consistently note in our Zendesk reviews is that it is easy to deploy and install, your support system is up and running in no time
  • All your support channels in one place for easier tracking, including emails, IM, social accounts, and web forums
  • Save time and streamline conversations with ticket views, triggers, and automation that gives you quick access to customer data
  • Unburden your agents of excess load by leading customers to an online self-service portal that features knowledge base, community, and FAQs
  • Customize helpdesk using your corporate logo and colors for a professional appeal
    Measure customer satisfaction ratings and agents’ performance with Zendesk reporting and analytics to set your customer service at a higher bar on the next round
  • 20-plus template reports and dashboards
  • Integrate other business processes like CRM, e-commerce, and social media for a more seamless business workflow using Zendesk API
  • Zendesk also integrates with over a hundred popular apps like Salesforce, Atlassian, Google Apps, Freshbooks, and WordPress

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat

Customer Support

Phone
Online

Pricing Plans

Free trial
Starter Plan
$2 per month
Regular Plan
$29 per month
Plus
$59 per month
Enterprise Plan
$139 per month
Enterprise Elite Plan
$195 monthly/billed yearly
Do you have a B2B product you’d like us to review?
Request A Review