Wix Answers Review

Wix Answers OUR SCORE 87%
starting price Free
our score 87%
free trial
  1. What is Wix Answers
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Wix Answers?

Wix Answers is a free help desk and ticketing solution provided for users who utilize the Wix web builder system. This gives users tools for customer and business support and gives leverage to their service desk support as well. Wix Answers empowers users in creating their own help center that is completely tailored according to the brand they are representing. It also gives them the ability to manage tickets, offer remote assistance to customers regardless of their location, and expedite all communications among others. The solution is a module of Wix which allows it to be installed and integrated into the system without hassle. Wix Answers has advanced customization options, is flexible, and highly scalable as well, which makes it a perfect tool for all kinds of users.

Product Quality Score

Features
8.6
Ease of use
8.8
Customer support
8.7
Value for money
8.8
8.7
TOTAL SCORE

Wix Answers features

Main features of Wix Answers are:

  • FAQ Sections
  • Ticketing System
  • Supported Languages
  • Widget
  • Help Center
  • Team Members Setting
  • Custom Fields
  • Customization Settings
  • Call Center
  • Call Lines Setup
  • Repost and Insights
  • Customer Callback Request
  • Knowledge Base
  • Time Zone Setting Up

Wix Answers Benefits

Benefits

The main benefits of Wix Answers are its free platform, easy setup process, efficient ticket management and call center, insightful reports, and accessibility to customers. Learn more about its benefits here:

Free and easy to set up

Users utilizing Wix to create their website can access Wix answers as a module that is ready to be integrated into their site for free. This means they can set up categories, display certain articles, present trending topics and add a FAQs section without additional fees. The help center is free and easy to build. Users simply need to select a template, customize it, produce content, and it can then be published.

Ticket management and call center

Wix Answers support the management of tickets from customers on various channels such as social media platforms, email, or phone. This allows for a more streamlined process of tracking support tickets and responding to customers. They can do it either by directing them to relevant articles or by providing custom fields on the contact forms. Users can also opt-in using their own 1-800 numbers as a channel where their customers can make calls or request callbacks.

Provides relevant insights

Wix Answers makes the knowledge base and ticketing system of the users work together effectively, thereby allowing them access to actionable insights about their products, services, and customers. The system improves the overall quality of service delivered by the companies by guiding them in making better business decisions. This is because Wix Answers provides the users with an overview of the customer’s satisfaction ratings, their team’s performance, and ticket responses.

Easily accessible to customers

Via embedding a widget to the site, customers will have easy access to the users’ support system no matter the page they are in. It will only take them a single click to get the answers they need from the website’s tutorials, articles, or help center. When customers send a message to the site owners, it would automatically be linked to the site’s ticketing system.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Wix Answers Integrations

The following Wix Answers integrations are currently offered by the vendor:

  • Wix

Video

Customer Support

Phone
Online

Pricing Plans

Wix Answers pricing is available in the following plans:

Free trial
WIX ANSWERS
Free
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