VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following:
1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms
2) as an internal help desk tool to support your organization internally;
3) as a product support tool. The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.
Want to know more about this software? Our VisionFlow reviews discuss the software’s pricing, benefits and technical specifications in detail below.
Product Quality Score
Features
7.5
Ease of use
7.0
Customer support
7.0
Value for money
7.5
7.3
TOTAL SCORE
VisionFlow features
Main features of VisionFlow are:
Customer and contact management
Email ticketing system
Personal dashboard
Flexible task and event management
Complete traceability with customer and contact logging
Sales/marketing calendar with Outlook integration
Product/services catalogue
File and document management with complete indexing and search
Mass email
Web forms
Sales chat tool for easy web site integration
Email integration with templates
Flexible workflow and process management
Customer project management
SLAs with escalations to make sure service targets and customer retention targets are met
Data import and export capabilities
Web service API for integration with back end systems
Completely web based with mobile app
VisionFlow Benefits
Cut customer wait time
Get a 50 – 100% efficiency improvement
Improved agent productivity
Improved customer involvement
All customer conversations in one place with complete traceability
The one thing that we cite about this software in our VisionFlow reviews is that it easily adds a customer support/help center to your website
Easily add a knowledge base in your customer portal as part of 24/7 support center
Track & monitor all customer tickets
Improve overall customer satisfaction
Technical Specifications
Devices Supported
Web-based
iOS
Android
Desktop
Customer types
Small business
Medium business
Enterprise
Customer Support Types
Phone
Online
VisionFlow Integrations
The following VisionFlow integrations are currently offered by the vendor:
There is a VisionFlow mobile app available. No other information on other apps & integrations available on the website.
Video
Customer Support
Phone
Online
Pricing Plans
VisionFlow pricing is available in the following plans: