VisionFlow Review

OUR SCORE 73%

starting price €19

our score 73%

free trial

What is VisionFlow
Product Quality Score
Main Features
List of Benefits
Technical Specifications
Available Integrations
Customer Support
Pricing Plans
Other Popular Software Reviews

What is VisionFlow?

VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following: 1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; 3) as a product support tool. The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like. Want to know more about this software? Our VisionFlow reviews discuss the software’s pricing, benefits and technical specifications in detail below.

Product Quality Score

Features

7.5

Ease of use

7.0

Customer support

7.0

Value for money

7.5

7.3

TOTAL SCORE

VisionFlow features

Main features of VisionFlow are:

Customer and contact management
Email ticketing system
Personal dashboard
Flexible task and event management
Complete traceability with customer and contact logging
Sales/marketing calendar with Outlook integration
Product/services catalogue
File and document management with complete indexing and search
Mass email
Web forms
Sales chat tool for easy web site integration
Email integration with templates
Flexible workflow and process management
Customer project management
SLAs with escalations to make sure service targets and customer retention targets are met
Data import and export capabilities
Web service API for integration with back end systems
Completely web based with mobile app

VisionFlow Benefits

Cut customer wait time
Get a 50 – 100% efficiency improvement
Improved agent productivity
Improved customer involvement
All customer conversations in one place with complete traceability
The one thing that we cite about this software in our VisionFlow reviews is that it easily adds a customer support/help center to your website
Easily add a knowledge base in your customer portal as part of 24/7 support center
Track & monitor all customer tickets
Improve overall customer satisfaction