VisionFlow Review

VisionFlow OUR SCORE 73%
starting price €19
our score 73%
free trial
  1. What is VisionFlow
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is VisionFlow?

VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following: 1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; 3) as a product support tool. The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like. Want to know more about this software? Our VisionFlow reviews discuss the software’s pricing, benefits and technical specifications in detail below.

Product Quality Score

Features
7.5
Ease of use
7.0
Customer support
7.0
Value for money
7.5
7.3
TOTAL SCORE

Main features

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLAs with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app

List of Benefits

  • Cut customer wait time
  • Get a 50 – 100% efficiency improvement
  • Improved agent productivity
  • Improved customer involvement
  • All customer conversations in one place with complete traceability
  • The one thing that we cite about this software in our VisionFlow reviews is that it easily adds a customer support/help center to your website
  • Easily add a knowledge base in your customer portal as part of 24/7 support center
  • Track & monitor all customer tickets
  • Improve overall customer satisfaction

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

There is a VisionFlow mobile app available. No other information on other apps & integrations available on the website.

Customer Support

Phone
Online

Pricing Plans

Free trial
Small plan
€19
Medium
€33
Large plan
€47
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