Vision Helpdesk Review

Vision Helpdesk OUR SCORE 92%
starting price $8
our score 92%
free trial
  1. What is Vision Helpdesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Vision Helpdesk?

Businesses looking for top-of-the-line functionalities to boost their customer support services can look to Vision Helpdesk for help. Founded in 2007 by JPK Software Solutions Pvt. Ltd., Vision Helpdesk has all the required tools that help businesses provide consistent and efficient customer service as well as help them monitor progress and improve processes. Small and large companies will appreciate the comprehensive tools and user-friendly interface that Vision Helpdesk provides. Responses can be automated and service tickets organized with Vision Helpdesk’s incident and problem management feature. Knowledge bases and forums can also be set up as an additional customer support solution, thanks to Vision Helpdesk’s self-help community feature. Vision Helpdesk also gets rid of the need to need to alternate between applications, as its multi-channel help features make it easy to handle multiple channels like Twitter, chat, calls, email, web forms, and Facebook, all from one place. ITIL/ITSM modules, tools that encourage staff collaboration, and options to gamify the help desk are the other features users can expect. Vision Helpdesk can also adapt to the specific needs of a business, as it can be deployed as an SaaS or on-premise. The three products currently offered by Vision Helpdesk are: Help Desk Software (Multi-Channel Help Desk) – With this all-in-one multi-channel ticket management software, users can take all of their customer conversations — whether on Twitter, Facebook, phone, chat, email, or web portal — and gather it into one place. Satellite Help Desk (Multi-Brand Help Desk) – Users who have more than one company, product, or brand, can use this particular product. It provides a one-stop portal for all these different brands, while also providing a branded client portal for each brand or company. Service Desk (ITIL/ITSM Desk) – With this product, companies can handle Problem Management, Release Management, Incident Management, Change Management, Asset Management, Solution or Knowledgeable Management, and CMDB. This product adheres to the regulations of IT service management (ITSM), under definitions set by the Information Technology Infrastructure Library (ITIL).

Product Quality Score

Features
9.6
Ease of use
9.2
Customer support
9.0
Value for money
9.1
9.2
TOTAL SCORE

Vision Helpdesk features

Main features of Vision Helpdesk are:

  • 3rd party single login and integrations
  • Blabby 
  • Ticket queues
  • Department and status creations
  • Ticket views
  • Two-way email parsing
  • Integration with several scripts
  • Online issue tracking
  • Online ticket management
  • Reports and analytics
  • Multi-channel 
  • Multi-language
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Solutions, forums, knowledge base
  • predefined replies, Q and A
  • Calendar and task management
  • Client management
  • E-Mail parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps
  • Manage multiple companies support
  • Automation, workflow, SLA, and escalations

Vision Helpdesk Benefits

Benefits

The main benefits of Vision Helpdesk are its ITSM features that are PINKVerify Certified.  Businesses who use Vision Helpdesk have a lot of benefits to gain. They can make their assistance more client-accessible. They can also gather all their customer service information, improve customer service, and enhance the performance of their help desk agents. Check out some of the other benefits Vision Helpdesk has to offer below:

Streamlined Workflow
With Vision Helpdesk’s task management tools, customer service professionals can enjoy a streamlined workflow. They can delegate issues, perform gamification solutions, stabilize workloads, execute ticket billing, and more. Operations can be made even more efficient when automation settings for the help desk are set up by the user.

Simplified Multi-Channel Support
The multi-channel support feature lets a company’s customers reach them from whatever channel that they prefer. This is because business can integrate their help desk with various platforms, thanks to this Vision Helpdesk feature. Businesses can respond to customer concerns either through live chat systems, VoIP platforms, social networking sites, or email management software. This also eliminates the need to jump from application to application.

Unified Customer Service Platform
A single staff portal is enough to handle the customer support operations of different brands, products, or companies, thanks to Vision Helpdesk’s multi-company help desk. This is scalable and even allows for the building of numerous customer portals so each brand has its own help desk environment.

Better Staff Collaboration
Blabby is Vision Helpdesk’s staff collaboration tool that lets your customer support team share knowledge-base articles, as well have other colleagues chip in with comments and suggestions to help resolve a company issue. This helps improve overall team collaboration.

Improving Operations Made Easy
Vision Helpdesk also empowers companies to improve themselves with its data reporting and analytics feature. Users can get in-depth insights into their performance, which in turn lets them craft improvement plans that are data-driven.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Vision Helpdesk Integrations

The following Vision Helpdesk integrations are currently offered by the vendor:

  • Twitter
  • Google Hosted Emails
  • WordPress
  • Facebook
  • Live Chat Inc
  • Live!Zilla
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • Drupal
  • WHMCS
  • Clientexec
  • UserLike
  • Comm100
  • Paypal
  • 2SMS
  • Clickatell
  • SugarCRM
  • HostBill

Video

Customer Support

Online

Pricing Plans

Vision Helpdesk pricing is available in the following plans:

Free trial
SAAS CLOUD STARTER HELP DESK
$15/agent/month
SAAS CLOUD PRO HELP DESK
$25/agent/month
SAAS CLOUD SATELLITE HELP DESK
$30/agent/month
SAAS CLOUD PRO SERVICE DESK
$40/agent/month
SAAS CLOUD ENT SERVICE DESK
$60/agent/month
RECURRING STARTER HELP DESK
$10/agent/month
RECURRING PRO HELP DESK
$20/agent/month
RECURRING SATELLITE HELP DESK
$25/agent/month
RECURRING PRO SERVICE DESK
$30/agent/month
RECURRING ENT SERVICE DESK
$40/agent/month
ONE-TIME STARTER HELP DESK
$200/agent
ONE-TIME PRO HELP DESK
$400/agent
ONE-TIME SATELLITE HELP DESK
$500/agent
ONE-TIME PRO SERVICE DESK
$600/agent
ONE-TIME ENT SERVICE DESK
$800/agent
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