VICIdial Review

VICIdial OUR SCORE 80%
starting price Free
our score 80%
free trial
  1. What is VICIdial
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is VICIdial?

VICIdial is a very popular open source contact center solutions. It is designed to help businesses of all scales and industries handle their communication needs like hosting a contact center suite. The platform also offers hardware package for clients from small and medium businesses to large organizations. VICdial is a go-to communication solution for thousands of organizations today worldwide. Users span from both sides of the Atlantic reaching Asia like Japan. VICIdial offers many features including Outbound predictive dialing, Inbound ACD, full call recording, inbound email handling, PBX functionality, and skills-based agent routing among many others. VICIdial offers top notch customer service. It also has dedicated hardware plans. The software garnered accolades from multiple bodies as one of the best contact solutions available. Tech publications and experts like Sourceforge and ITexpo have praised VICIdial for its functionalities and ease-of-use.

Product Quality Score

Features
8.0
Ease of use
8.1
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

VICIdial features

Main features of VICIdial are:

  • Access from Anywhere
  • Auto Dialling Campaign
  • Automated/Scheduled Call Recording
  • Blended Sessions
  • Call transfer
  • Callback Scheduling
  • Client Contact Management
  • Custom Music Per Campaign
  • Custom Web Page
  • Easy Client Information Action
  • Predictive Dialling
  • Single/Multiple Dialing Campaigns

VICIdial Benefits

Benefits

The main benefits of VICIdial are its web-phone capability, unified agent screen, open-source system, and constant updates and upgrades. Check out more advantages below:

Unified Agent Screen

The platform has a Unified Agent Screen that enables users to handle not just outbound and inbound calls but also inbound emails plus website chat. This can all be done in one screen under one dashboard. There is no need to switch apps and switch screens. This expedites the communications processes and improves customer experience.

Web-phone capability

VICIdial is fitted with a web-phone capability. With the software, there is no need for further configurations. It is plug and play.

Open Source

The platform is open source. Users can determine how the system works at the code level and can configure it to their liking. This means businesses can customize their use of the software specific to their requirements and processes. There is also no vendor lock-in policy which is a plus. One can never get stuck with a product because the vendor shuts its support down.

Updates and Upgrades

VICIdial is always upgraded and updated with new features. This is also. When a new feature is available for one client, it is made available to all users. It is certainly a gift that keeps on giving.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

VICIdial Integrations

The following VICIdial integrations are currently offered by the vendor:

  • Cepstral Text-to-Speech
  • com
  • Insightly CRM
  • LessAnnoyingCRM
  • OrecX Oreka
  • Pipedrive CRM
  • QueueMetrics
  • RankMiner
  • com
  • Sangoma Lyra
  • SugarCRM
  • Teamsupport CRM
  • Vtiger CRM
  • Zendesk CRM
  • Zoho CRM
  • Zoiper WebPhone

Video

Customer Support

Phone
Online

Pricing Plans

VICIdial pricing is available in the following plans:

Free trial
VICIDIAL
Free
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