Veeva is a multi-channel cloud CRM developed for life sciences companies, such as, pharmaceutical companies, medical institutions, and healthcare organizations. But the software is likewise applicable to large enterprises outside of the industry.
The CRM features an integrated ecosystem to help you execute consistent CRM programs. Disparate data are processed with greater accuracy and timeliness to generate insights, from account information to influencers in your social media sphere, and from customer engagements to sales reports. The aim is to help you plan a more holistic CRM campaign. Its central platform orientation allows you to measure key results across channels, even as all relevant data point to one goal: improved customer satisfaction and user experience.
Moreover, you can add or remove features as your business grows or contracts, giving you more cash flow flexibility. Each module can keep the integrity of its own key outcomes even as you add or remove other modules. For instance, you can create new or more sales campaigns, while maintaining the same helpdesk features to measure the variance between campaigns. If needed, you can then add more helpdesk features to match the growing sales volume generated by new campaigns. You can even upgrade the system thrice in a year without added cost.
Veeva CRM can integrate with popular and standard business and productivity applications. It also has a mobile browser version with native app look and feel.
As with other Veeva CRM reviews, the aim of this guide is to help you check if the product fits your requirements.
Product Quality Score
Ease of use
Value for money
Multichannel built in
Speed & adaptability
One system for all
List of Benefits
-Manage focused content and distribute it across multiple channels using a central hub.
-Intuitive user interface based on actual web experiences.
-Smart reports, dashboards for quick lookups, out-of-the-box solutions, and real-time insights help you to make better strategic and tactical decisions.
-You’ll notice in many Veeva CRM reviews that one of its benefits is you can choose only which modules, configurations, security setup, and data sharing rules that you need to match your situation and manage cash flow.
-Content can be tested and previewed before live distribution.
-Increase coordination and consistency among your frontliners (sales, customer service, field teams…) by putting all customer information in a single environment.
-It is built on Force.com’s cloud infrastructure for greater flexibility, scalability, and value.
Customer Support Types
Other Veeva suite of products developed by two major groups: software and content providers