Twilio Platform Review

Twilio Platform OUR SCORE 83%
starting price $0.0008
our score 83%
free trial
  1. What is Twilio Platform
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Twilio Platform?

Twilio Platform is an online communication building solution that empowers companies to add multiple communication methods to their mobile and web channels. Through this, developers can add video and voice call, authentication tools, and built-in messaging into their applications. Thanks to this, building a unique communication tool will no longer take a long time, unlike in the traditional approach. The system reduces the production time since users don’t have to prepare the infrastructure they’ll be using for the project. With Twilio Platform, businesses can focus more on the aspect of communication with their employees, clients, and partners. That’s because they’ll have more time since they no longer have to spend many hours negotiating contracts with the telecommunication carriers to build interconnectivity in all the regions they operate in. This is made possible by the application’s pre-made distributed software layer that allows business organizations to reach anyone, wherever they are in the world.

Product Quality Score

Features
8.3
Ease of use
8.5
Customer support
8.0
Value for money
8.4
8.3
TOTAL SCORE

Twilio Platform features

Main features of Twilio Platform are:

  • Communications API
  • Multi-Channel Notifications API
  • Authorization API
  • Natural Language Processing
  • Proxy API
  • Task Routing API
  • Human Account Verification API

Twilio Platform Benefits

Benefits

The main benefits of Twilio Platform are its cost efficiency, immediate development process, the reliability of the connections provided, and regional distribution capability. Here are more details:

Cost-Effective

Cost-wise, Twilio Platform is efficient since it utilizes a pay-as-you-go pricing schemes for the different communication APIs. With no annual or monthly contracts to lock them, companies will only have to pay for the features they use. This provides unmatched control over their communication and programming budgets.

Quick Development

The platform is equipped with a powerful but simple API that supports a multitude of programming languages, including .Net (C#), Java, Ruby, Python, Node, and PHP. For this reason, business organizations would have no trouble adding authentication and communication tools to their apps regardless of the language they’re using. Developers can then immediately carry on building different communication channels into their system. This also allows the fastest time of deployment across the organization.

Reliable Connections

Twilio Platform provides a seamless experience to businesses when it comes to connecting with employees, customers, and partners, regardless of how decentralized they are. It has amazing reliability reaching a maximum of 99.95% uptime SLA. This means that involved parties will have almost no trouble with getting interrupted while the communication process is ongoing.

Regional and Localized Compliance

If the situation calls for it, regional compliance and localization needs can be fulfilled by simply reconfiguring several portions of the code. No need to rewrite the whole app itself. This way, the sister sites in other regions can communicate with their coworkers in various branches quicker.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Twilio Platform Integrations

The following Twilio Platform integrations are currently offered by the vendor:

  • TwilioTMessaging, Voice, and REST APIs
  • other APIs and SDK
  • Webhooks

Video

Customer Support

Phone
Online

Pricing Plans

Twilio Platform pricing is available in the following plans:

Free trial
PROGRAMMABLE VOICE (receive calls)
$.0085/min
PROGRAMMABLE VOICE (make calls)
$.013/min
PROGRAMMABLE SMS
$.0075/message
ELASTIC SIP TRUNKING
$.0045/min (for origination)
ELASTIC SIP TRUNKING
$.007/min (for termination)
PROGRAMMABLE CHAT
$.0008/message & $.020/user
PROGRAMMABLE VIDEO
$.001/min/participant & $.300/GB
PROGRAMMABLE WIRELESS
$2.00/SIM card & $.100/MB
TWILIO STUDIO STARTER PLAN
Free
TWILIO STUDIO PRO PLAN
$99/month
TWILIO STUDIO BUSINESS PLAN
$999/month
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