Teamsupport.com Review

Teamsupport.com OUR SCORE 83%
starting price $30
our score 83%
free trial
  1. What is Teamsupport.com
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Teamsupport.com?

TeamSupport is billed as a complete customer support suite that enables you to communicate and collaborate more effectively, between and among your departments, resources, and clients for a more accurate and faster customer support response. TeamSupport claims to help your whole business to work as a single unit when addressing customer concerns. Your support team can work collaboratively with sales, technical or finance teams for superior customer feedback. With its cloud-hosting plans and scalable features, the help desk software is targeted at B2B software industry for both small businesses and large enterprises. Some of its top features include: best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, and ticket automation. Likewise, TeamSupport’s internal chat allows real-time conversations with your support team wherever they are located. Its mobile version is compatible with major mobile platforms, such as, iOS, Android, BlackBerry, and Windows Phone. In our TeamSupport reviews we detail the benefits, pricing and more about this software.

Product Quality Score

Features
8.5
Ease of use
8.5
Customer support
7.5
Value for money
8.5
8.3
TOTAL SCORE

Teamsupport.com features

Main features of Teamsupport.com are:

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Teamsupport.com Benefits

  • One of the benefits we consistently note in our TeamSupport reviews is that it brings full visibility to all your team members with collaborative tools to help them work together to resolve customer concerns
  • Work in groups in ad-hoc discussions in real time about specific tickets, while keeping product developers and sales in the loop about critical customer issues
  • See all customer engagements, not just individual tickets, with the Complete Customer Database
  • Immediately see who else is engaging specific customers upon contact and the products involved so you can manage customer support proactively
  • Get the industry and technical expertise of a help desk vendor focused on B2B software business
  • Send detailed instructions with the integrated video feature or receive customer’s screen grabs about their problem
  • Give your customers a powerful search tool with Intelligent Submission Deflection, which suggests knowledge base content even as customer type in their query
  • Implement Advanced Customer Service Portal that gives your customers 24/7 support via knowledge base, community forums, and collaborative wiki
  • Enjoy turn-key setup that helps you get started at once

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Teamsupport.com Integrations

The following Teamsupport.com integrations are currently offered by the vendor:

  • JIRA
  • Zapier
  • Facebook
  • Salesforce.com
  • Beanstalk
  • Highrise
  • Networked Help Desk
  • MailChimp
  • Nicereply
  • Screenr
  • Zoho Reports
  • Dropbox
  • Rest API

Customer Support

Phone
Online

Pricing Plans

Teamsupport.com pricing is available in the following plans:

Free trial
Support Desk
$30 per month
Enterprise
$40 per month
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