Talkdesk Review

Talkdesk OUR SCORE 84%
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our score 84%
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  1. What is Talkdesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Talkdesk?

Talkdesk is a cloud-based communication software that provides users with a call center hub that empowers online management and redirection of calls. This eliminates the need to set up an actual call center, thus saving companies from the added related costs. Talkdesk also understands the importance of getting in touch with current and potential customers for driving businesses towards success. And for that, the solution furnishes them with a fully functioning call center setup that allows them to provide top-notch support for their services and products. It’s a smart and intuitive platform and is capable of integrating with leading business apps and system, such as CRM, sales software, and customer databases.

Product Quality Score

Features
8.5
Ease of use
8.4
Customer support
8.5
Value for money
8.3
8.4
TOTAL SCORE

Talkdesk features

Main features of Talkdesk are:

  • Power Dialer
  • Outbound Caller ID
  • Data import and Synchronization
  • Enhanced Caller ID
  • Call Recording
  • Contact History
  • Call Control
  • Call Queues
  • Real-Time Reporting
  • Call Monitoring
  • Integrations
  • Forward to Phone
  • Built-In CRM
  • IVR System
  • Personalized Greetings
  • Unlimited Concurrent Calls
  • Contact Tags and Custom Fields
  • Desktop Notifications
  • Historical Reporting
  • Web to Lead
  • Compile Contact Lists
  • Skill Based Routing
  • International Numbers
  • Email Notifications
  • Automated Tasks
  • Voicemail
  • Call Disposition and Notes

Talkdesk Benefits

Benefits

The main benefits of Talkdesk are its capability to set up a call center hub without the hassles of an actual call center, wide support for integration, call routing features, integration of new contact information to the system and automatic notification for missed calls, and various tools that empower better business decisions. Here are more details:

Online Call Center Hub

With Talkdesk, businesses can create a complete call center using only browsers within five minutes. This offers big savings compared to setting up an actual and physical call center since users won’t have to spend on extra phones, agent training, office space, etc. Setup is also an easy and smooth experience.

Vast Integration Support

Talkdesk offers integration support for a wide range of third-party solutions to provide users with more comprehensive information about their clients. Integration with other application also addresses and streamlines other business processes and operations. Among the systems it can connect with seamlessly are Olark, Infusionsoft, Shopify, SugarCRM, Salesforce, Zendesk, and many more.

Call Routing

Talkdesk route customer calls directly to the representative ideal for dealing with clients’ specific needs. This is done through the system’s intuitive integration of IVR, ACD, and skills-based call routing technologies. The customer rep is also able to easily access the relevant information about the customers so that they’ll be able to resolve the issues and at the same time, satisfy them with quality service.

New Contacts and Missed Calls Management

When the business receives a call from a new customer, new contact information would automatically be created and integrated within the system. In case there are missed calls, Talkdesk would automatically send an email to make sure that there would be no customer queries left unattended. The email would contain relevant information such as voice mail data and call details.

Smart Business Decisions

With Talkdesk, both managers and agents can make a better, technology-supported decision that is based on updated and in-depth customer information. That is because they would have access to many tools that would make sound decisions possible, such as call recording, call monitoring, and historical reporting features.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Talkdesk Integrations

The following Talkdesk integrations are currently offered by the vendor:

  • Infusionsoft
  • Intercom
  • Nimble
  • OnePageCRM
  • Desk.com
  • Livechat
  • Zendesk
  • Highrise
  • BigCommerce
  • Snapengage
  • Freshdesk
  • Olark
  • Contactually
  • Userlike
  • Microsoft Dynamics
  • Magento
  • Salesforce
  • RelateIQ
  • Groove
  • Zoho
  • Pipedrive
  • Shopify
  • SugarCRM
  • UserVoice
  • Helpscout

Video

Customer Support

Phone
Online

Pricing Plans

Talkdesk pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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