Sprinklr Review

Sprinklr OUR SCORE 85%
starting price By quote
our score 85%
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  1. What is Sprinklr
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Sprinklr?

Sprinklr is a complete online social media management system designed for enterprise-scale organizations. It is being used by many large brands worldwide in advertising, customer care, sales, research, commerce, and other marketing processes online. It can be used on many social media sites such as LinkedIn, Twitter, Facebook, and twenty-one others. The system is an all-in-one package. Functionalities are integrated into a single easy-to-use platform. It functions as a hub for your customer service representatives, marketing, and communications personnel so they can manage your brand image and value online. This enables your business to better curate customer experiences with your brand and other touch points.

Product Quality Score

Features
8.4
Ease of use
8.6
Customer support
8.5
Value for money
8.5
8.5
TOTAL SCORE

Sprinklr features

Main features of Sprinklr are:

  • Advertising
  • Asset management
  • Audience management
  • Automation
  • Benchmarking
  • Campaign management
  • Case management
  • Content marketing
  • Distributed user management
  • Engagement
  • Governance
  • Mobile app
  • Planning
  • Publishing
  • Reporting
  • Social data visualization

Sprinklr Benefits

Benefits

The main benefits of Sprinklr are enabling teams to work together, improving collaboration, and generating comprehensive insights and social data.

Sprinklr offers the whole band of spectrum needed to perform well in social media management. It offers businesses the chance to listen in on their target market. The solution also allows your teams to moderate discussions and monitor analytics. These and more are available for your teams in one dashboard. From your research to advertising campaigns, Sprinklr can make things simpler and more effective.

Because the system has a single code base, everything works seamlessly with each other. This is because when the data is unified across social channels, the analytics provided will lead to better insights to improve performance. Also, Sprinklr is an open platform. This means that it connects to other business and IT systems that you are using already. Systems such as Nexgate, Marketo, and Salesforce among others have worked well with Sprinklr. Furthermore, the flexible architecture helps support thousands of users and dozens of social channels. Moreover, should customers and developers want to build applications, an external API is also available for them.

Sprinklr, with its Social Experience Core, insights and social data can be accessed across your networks. Your teams will be able to use these to understand key aspects of your market climate and customer perceptions. Through this, teams will be able to keep up with communications such as messages and content on social feeds. Knowing your customer’s sentiments will enable you to know when and where you should engage with them. All in all, smarter decisions can be made by using the all-inclusive social media management platform which is Sprinklr.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Sprinklr Integrations

The following Sprinklr integrations are currently offered by the vendor:

  • Adobe Analytics
  • Bronto
  • Giphy
  • Flashstock
  • Beckon
  • IBM Marketing Cloud
  • SAP Hybris Cloud for Customer
  • Po.st
  • ExactTarget
  • TV Media
  • Google Analytics
  • Coremetrics
  • Proofpoint Nexgate
  • Goo.gl
  • Salesforce Service Cloud
  • Marketo
  • Chargify
  • bit.ly
  • MailChimp
  • Spotradar US
  • Magento
  • Getty Images
  • SAP Hybrid Cloud for Customer
  • Weather Underground
  • Hubspot
  • SocialSafeGuard
  • Stripe
  • Zendesk
  • Origami Logic
  • GeoRiot
  • SAP Hybris Commerce
  • Domo
  • Jive
  • Opal

Video

Customer Support

Phone
Online

Pricing Plans

Sprinklr pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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