Splashtop Remote Support Review

Splashtop Remote Support OUR SCORE 89%
starting price $199
our score 89%
free trial
  1. What is Splashtop Remote Support
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Splashtop Remote Support?

Splashtop Remote Support is a remote support and remote access solution that is most beneficial to MSPs, helpdesks, and IT professionals. It’s a reliable software that can be deployed easily and is designed to aid users in remotely supporting their client’s servers and computers. It allows the accommodation of both attended and unattended support. The application is one of the most ideal alternatives to programs like GoToAssist and LogMeIn Central. That is because it is cost-efficient and at the same time, high performing. The platform facilitates the organization of computers that users have to access and support remotely so that they will be able to easily manage them. It also eases the transferring of files across remote computers, as well as printing them locally. Aside from that, Splashtop Remote Support also provides stringent security features which allow users to secure their remote sessions and data using high-level encryption. Users can also perform device authentication, multiple level password security, and others.

Product Quality Score

Features
9.0
Ease of use
8.8
Customer support
8.7
Value for money
9.0
8.9
TOTAL SCORE

Splashtop Remote Support features

Main features of Splashtop Remote Support are:

  • Chat
  • Group Computers
  • Remote Wake Computers
  • Remote Print
  • Create And Send Deployment Package
  • Resell Remote Access
  • Access From Any Device
  • Easy Deployment
  • Best Alternative To LogInMe Central
  • Best Alternative To GoToAssist
  • High Performance
  • File Transfer
  • Automatically Install
  • Deploy To Group Of Computers
  • Robust Security
  • User Managment
  • Attended And Unattended Remote Support

Splashtop Remote Support Benefits

Benefits

The main benefits of Splashtop Remote Support are its capability to provide support and access remotely from any device, easy deployment feature, unattended and attended remote support functionalities, reselling of remote access, and user management tools. Here are more details:

Remote Support and Access from All Types of Devices

Splashtop Remote Support can be accessed and operated on any device by both users and their clients. This means that users are able to provide their services to their client’s servers and computers regardless if they own Mac or Windows servers and workstations. They can also deliver remote access and support from iOS, Android, Windows, or Mac devices. On top of that, the platform can be utilized on Chromebook and any Chrome-based browser as well.

Ease of Deployment

The remote desktop software can be deployed into all computers that users need to remotely manage and access. They only have to follow various simple steps for setting up computers for remote support. The first of which is to create a deployment package on the system’s webpage: my.splashtop.com. After the creation of the deployment package is the installation process of the streamer. When all is set, the computers are now primed for remote access and support.

Unattended and Attended support

Whether it’s an unattended or attended support to servers and computers, the platform is capable of it. Attended remote access means that servers and computers are being managed remotely while in the presence of their clients or their representative at the other end. Unattended remote support, on the other hand, is where a client allows the users to manage their servers or computers even without them being in front of their servers or computers.

Remote Access Reselling

Splashtop Remote Support allows quick and easy resell of remote access to end-users. It allows them to invite others through its portal and the system would automatically send them emails which contain setup and login instructions. Thanks to this, the user is able to expand the services they deliver to clients.

User Management

Creation and administration of user groups are supported by the platform so that users can organize the people who are offering and managing remote support to customers. They can assign user admins and groups to particular computer or groups of them. They can also grant them roles as well as access permissions for handling the computers.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Splashtop Remote Support Integrations

The following Splashtop Remote Support integrations are currently offered by the vendor:

  • Tokai
  • Apptec360
  • Yamaha
  • NotifyMDM
  • Autotask Endpoint Management
  • Datto
  • MobileIron
  • Spiceworks
  • Microsoft Active Directory
  • Bitdefender
  • e-Jan
  • Ivanti Endpoint Manager
  • Ninja
  • Good Technology / Blackberry
  • Servicenow
  • Soliton
  • RSA
  • Naverisk
  • MaaS360
  • Atera

Video

Customer Support

Phone
Online

Pricing Plans

Splashtop Remote Support pricing is available in the following plans:

Free trial
REMOTE SUPPORT PLUS
$299/25 computer/year
REMOTE SUPPORT PREMIUM
$479/25 computer/year
Do you have a B2B product you’d like us to review?
Request A Review