SolarWinds RMM Review

SolarWinds RMM OUR SCORE 88%
starting price By quote
our score 88%
free trial
  1. What is SolarWinds RMM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is SolarWinds RMM ?

SolarWinds RMM is a comprehensive remote management and monitoring solution designed for managed service providers (MSPs) and IT professionals. This network management software gives IT service providers with sophisticated tools for maintaining, securing, and improving their IT operations as well as for developing a valuable and strong relationship with their clients. The platform is capable of remotely implementing performance as well as security checks across several different operating systems (OS) including Linux, OS X, and Windows, mobile devices, systems, and servers. In addition, the use of this software enables users to immediately detect any IT security risk across their client’s network. It is equipped with advanced malware protection feature that can effectively secure business environments from harmful cyber attacks. To ensure security, the platform keeps the antivirus installed across servers, workstations, and sites up-to-date.

Product Quality Score

Features
8.9
Ease of use
8.8
Customer support
8.7
Value for money
8.8
8.8
TOTAL SCORE

SolarWinds RMM features

Main features of SolarWinds RMM are:

  • Website Blacklisting
  • Location Tracking
  • Compliance Management
  • Policy Management
  • Customer Portal
  • Mobile Device Management
  • Malware Protection
  • Task Templates
  • Signature Base Scanning
  • Remote Monitoring
  • Heuristic Checks
  • Automation and Scripting
  • Virtual Machine Monitoring
  • Reports
  • Backup and Recovery
  • Web Protection
  • Insights
  • Managed Antivirus
  • Inventory Managment
  • Knowledge Base Articles
  • Patch Management
  • Billing and Invoicing
  • Asset Management
  • Service Desk Workflow
  • Technician Scheduling
  • Bandwidth Monitoring
  • Time-On-Task Tracking
  • Create Tickets
  • Active Directory Monitoring
  • Risk Intelligence

SolarWinds RMM Benefits

Benefits

The main benefits of SolarWinds RMM are its enhanced security, customer portal which helps businesses deliver better customer service, and mobile applications. Here are more details:

Patch Management

SolarWinds comes with a patch management feature which enhances the platform’s capability to safeguard a business network or environment from cyber attacks and other security threats. It is specifically vital for organizations and business that manage several different servers and workstations. This functionality allows users to give confidence to their consumers by ensuring that their business environment is secure. In addition, users can automatically approve or revoke certain programs. It also eliminates the need to use third-party applications to install security patches.

Customer Portal

The platform also features a customer portal which can be used by customers to monitor their statuses and submit tickets as well as access knowledge base articles. With this feature, customers can easily find troubleshooting guides in case an issue arise, allowing them to fix the concern immediately. This feature helps companies deliver better customer service. On top of that, the software even allows users to make tickets quickly from several sources such as phone, email, or Twitter.

Mobile Apps

SolarWinds RMM offers a mobile application that makes the process of scheduling technicians for field service easier. Users can also utilize their mobile device to track their technicians through the aid of its GPS feature to find and schedule the closest one to the location of the customer. With this capability, businesses can ensure that their customers can receive the assistance they need in real-time and make a great customer experience.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

SolarWinds RMM Integrations

The following SolarWinds RMM integrations are currently offered by the vendor:

No information available.

Video

Customer Support

Phone
Online

Pricing Plans

SolarWinds RMM pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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