Siebel CRM Review

Siebel CRM OUR SCORE 88%
starting price By quote
our score 88%
free trial
  1. What is Siebel CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Siebel CRM?

Businesses looking to maximize their growth and deliver exceptional customer experiences can look to Oracle Siebel CRM for help. This comprehensive customer relationship management (CRM) solution gives users a set of tools for marketing, sales, and customer service, all complying with the best practices of over 20 industries. Because it is a scalable, highly sophisticated, and advanced platform, companies can deploy it either on-demand or on-premise. With Oracle Siebel CRM, companies can serve their customers across all devices, channels, and touchpoints.

Product Quality Score

Features
9.0
Ease of use
8.7
Customer support
8.7
Value for money
8.8
8.8
TOTAL SCORE

Siebel CRM features

Main features of Siebel CRM are:

  • Partner Relationship Management
  • Sales Analytics
  • Partner and Channel Management
  • Product and Pricing Analytics
  • Product and Catalog Management
  • Contact Center and Service
  • Quote and Order Capture
  • Enterprise Marketing Suite
  • Self Service and E-Billing
  • Email Marketing
  • Marketing Analytics
  • Sales
  • Quote and Order Lifecycle Management

Siebel CRM Benefits

Benefits

The main benefits of Oracle Siebel CRM are its comprehensive feature set, mobile support, and scalability. Here are more details of its benefits:

Medium-sized to large enterprises stand to gain a lot of benefits once they start using Oracle Siebel CRM. The system has solutions applicable to 20 different industries, and tools that can be used for transactions, analysis, and engagement. It can help companies manage their customer-facing operations.

Oracle Siebel CRM not only helps out with sales force automation. It also helps out in other business processes as well. These processes include performing sales collaboration, rolling out loyalty programs, managing marketing campaigns and tickets, handling events, capturing quotes and orders, offering customer self-service, and setting up a help desk. Other Oracle business apps can also easily integrate with the platform.

There is also no need to change or modify any setups or processes the company may already have in place once they decide to use Oracle Siebel CRM. This is because it can be deployed either on-demand or on-premise, giving businesses the option to incorporate the software based on their requirements.

Oracle Siebel CRM is multi-awarded and widely recognized, with analyst firm IDC calling it a leader in customer service, marketing, and sales force automation (SFA). Another research and analysis agency, Datamonitor, considers Oracle Siebel CRM as one of the top solutions when it comes to different aspects of CRM technology.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Siebel CRM Integrations

The following Siebel CRM integrations are currently offered by the vendor:

There is currently no information on available integrations for Siebel CRM.

Video

Customer Support

Phone
Online

Pricing Plans

Siebel CRM pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor
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