ServiceNow Review

ServiceNow OUR SCORE 71%
starting price By quote
our score 71%
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  1. What is ServiceNow
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ServiceNow?

For businesses looking for something to handle IT processes, operations, or issues, ServiceNow might be the tool that they need. This cloud-based IT solution is geared towards small businesses in particular, though ServiceNow usually works with large companies. Enterprises with less than 1,000 employees are sure to benefit from this solution. This scaled down solution is perfect for businesses with small IT departments as it is a more manageable system while it runs on the company’s infrastructure. A self-service catalog, a configuration management database (CMDB), and knowledge management that facilitates in the automation of manual operations are provided by ServiceNow.

Product Quality Score

Features
7.3
Ease of use
7.1
Customer support
7.0
Value for money
7.0
7.1
TOTAL SCORE

ServiceNow features

Main features of ServiceNow are:

  • Change management
  • Asset & configuration management
  • Knowledge management
  • Incident management
  • Problem management
  • Service catalog
  • Service level management
  • Notifications
  • Escalations
  • Reporting
  • LDAP synchronization
  • Live feed collaboration
  • Bi-directional email integration

ServiceNow Benefits

Benefits

The benefits of ServiceNow are, it lets them be aware of the status of their IT networks, systems, and software.  Here are more benefits:

The system can also easily create interactive and intuitive dashboards that are able to come up with reports, just with the push of a button.

Users of ServiceNow can also provide quick answers to frequently asked queries, as well as provide links to company information. This is all made possible by ServiceNow letting its users create a detailed and dynamic knowledge base.

Other benefits include allowing users to determine priorities and delegate tasks in real-time, ticket routing automation, a self-service portal that fosters empowerment and productivity, and the ability to identify recurring IT issues.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ServiceNow Integrations

The following ServiceNow integrations are currently offered by the vendor:

  • Altiris (version 6.5)
  • Google Maps
  • Google Custom Search
  • IBM Tivoli Netcool/OMNIbus
  • Incident
  • Jira Proof of Concept
  • LANDesk MID Server
  • Logica (Remedy) Integration
  • Lotus Notes Domino
  • Verizon eBonding
  • Ariba
  • CA Service Operations Insight (SOI) – POV
  • Centennial
  • CiscoWorks
  • Clarify
  • AT&T eBonding
  • BMC Remedy
  • Borland Starteam
  • EMC Smarts
  • EMC Smarts ADM
  • HP Service Manager 7
  • IBM Tivoli Access Manager
  • IBM Tivoli Identity Manager
  • IBM Tivoli TEC
  • Incident
  • Dell AlertFind
  • Eloqua
  • EMC nLayers
  • IBM WebSphere MQ
  • IFrames CMS
  • Interlink Business Enterprise
  • InTouch Notification System
  • Sendmail
  • Sharepoint
  • HDI Survey
  • HP OpenView Operations
  • HP OpenView ServiceDesk
  • WebMethods
  • LPI Level Platforms
  • ManageIQ EVM
  • Manhattan Software CenterStone
  • Microsoft
  • Microsoft SCOM
  • Microsoft Biztalk (Getronics)
  • Microsoft Identity Integration Server (MIIS)
  • Microsoft Outlook
  • Nimsoft Integration
  • Novell eDirectory 6.5
  • Oracle Financials (ERP)
  • Shibboleth
  • SSO – PGP token
  • SSO – Web
  • Oracle PeopleSoft
  • Salesforce.com
  • SAP
  • SilverBack
  • SSO – Digest Hash
  • Xing

Customer Support

Phone
Online

Pricing Plans

ServiceNow pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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