ServiceMax Review

ServiceMax OUR SCORE 83%
starting price By quote
our score 83%
free trial
  1. What is ServiceMax
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ServiceMax ?

ServiceMax is a user-friendly field service scheduling software hosted in the cloud. It is designed for SMEs and large business and comes loaded with tools and applications for monitoring service parts and inventory, managing service contracts, warranties, as well as work orders, customer self-service access portal, and machine-to-machine communication. With a user-friendly interface, management staff can easily assign knowledgeable personnel to address clients concerns and monitor their performance. Employees, on the other hand, can easily access essential information about their customers in order to deliver quality services. The platform also comes with easy-to-use tools for scheduling. Generally, the platform allows users to provide complete customer relationship management service.

Product Quality Score

Features
8.3
Ease of use
8.4
Customer support
8.2
Value for money
8.3
8.3
TOTAL SCORE

ServiceMax features

Main features of ServiceMax are:

  • Parts & Returns Management
  • Complex Job Planning
  • Warranty & Contract Management
  • Metrics, Reporting & Dashboards
  • Work Order Management
  • Schedule & Dispatch
  • Installed Base
  • Mobile Field Service Management
  • Preventive Maintenance
  • IOT Connected Field Service Management

ServiceMax Benefits

Benefits

The main benefits of ServiceMax are its connected field service, capabilities that simplify processes, customer support that you can always rely on, and mobile applications that allow you to work even when you are on the go. Here are more details:

Connected Field Service

The Connected Field Service approach of ServiceMax makes the process of dispatching qualified personnel to address customer concerns before they turn into big issues easier. ServiceMax users can view their client’s service contracts, equipment health, and warranties.

Moreover, the platform uses the Internet of Things connectivity that allows users to receive more important data including their customers’ assets. With this connectivity and data, ServiceMax users are able to identify the technicians with the right set of skills and knowledge to address a client’s concern and equip them with materials and tools needed to solve the problem.

Simplify Processes

With the capabilities of ServiceMax, users can simplify their processes and deliver results. The software enables businesses to concentrate on different aspects of their operation such as tracking entitlements as well as installed base, managing work orders, and keeping effective collaboration between employers and customers.

Reliable Customer Support and Mobile Applications

ServiceMax users have described the platform’s customer support as excellent. The vendor is always ready to offer expert assistance as well as solutions to users who need it. Moreover, the system comes with mobile web applications that allow users to access a wide array of capabilities wherever they are. The mobile application helps teams become more productive.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ServiceMax Integrations

The following ServiceMax integrations are currently offered by the vendor:

  • SAP
  • JIRA
  • Salesforce
  • Oracle EBS
  • QuickBooks

Video

Customer Support

Phone
Online

Pricing Plans

ServiceMax pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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