ServiceM8 Review

ServiceM8 OUR SCORE 80%
starting price €29
our score 80%
free trial
  1. What is ServiceM8
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ServiceM8?

ServiceM8 is a project management solution that provides businesses with tools that aid them in their tasks through a range of functions and processes such as invoicing, job quoting, and payment processing. Instant information can be utilized in order to find which quotes were sent to customers, which jobs are currently being undertaken, and where your customers and people are located. All workers, regardless if they’re in the office or in the field, can make use of the system. ServiceM8 provides a live, bird’s eye perspective about the happenings in your company as well as what your employees are doing and where they are. This helps you to efficiently allocate time, resources, and people to derive at a smart, information-based business decision. There is also a dispatch board consolidates and centralizes workers’ schedules, which enables easy management of new jobs, the creation of quotes, and the allocation of daily tasks.

Product Quality Score

Features
8.1
Ease of use
8.0
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

ServiceM8 features

Main features of ServiceM8 are:

  • Technician Management
  • Service History Tracking
  • Billing & Invoicing
  • Mobile Access
  • Scheduling
  • Quotes / Estimates
  • Maintenance Scheduling
  • GPS Integration
  • Customer Database
  • Work Order Management
  • Job Management
  • Dispatch Management

ServiceM8 Benefits

Benefits

The main benefits of ServiceM8 are it makes invoicing tasks simpler, allows you to stay connected with your workers, streamlines scheduling processes, can generate certificates and forms, incorporates capabilities of MYOB and Xero, generates and submit reports easily, and it eliminates the need for manual updates of information to the head office. Here are more details:

Simplifies invoicing

One of the main features of ServiceM8 is its simplification of invoicing, which can be done anytime, anywhere. Invoices and quotes can be created quickly and then issued to clients as soon as they are generated.

Stay connected with staff

The platform empowers you to stay connected with your staff since you will be receiving updates and notification about their activities regularly. This way, progress is easy to track once feedback is delivered to you.

Manages the scheduling process

The system makes it a lot easier for managers to access their workers’ schedules regardless of where they are at all times. Not only that, but they will also find it easy to change the schedules even on the go through their mobile devices.

Generates forms and certificates

The system provides a comprehensive feature that helps generate professional forms such as Take 5’s and JSA’s, vehicle inspections, and compliance certificates. All details and materials used in the task like photos and notes are stored in the cloud. Also, to aid in locating previous works, a handy filter is available.

Integrates with Xero and MYOB

ServiceM8 integrates smoothly with Xero and MYOB which cut off hours of administrators’ time spent on invoicing. This is because the system, with the help of third-party integrations, will automate some parts of the invoicing processes. It also prevents double entries, which helps save time and resources.

Reporting tools

Report generated is easy and simple to comprehend with ServiceM8. Every report provides key information about the business. Reports showing key metrics can be emailed to you on a weekly basis, which keeps you updated on any changes in market or productivity conditions.

Automatically updates head office

The system reduces the time wasted on calling the office for information about clients or details on how to get to the next job. This is achieved by providing access to client details and job schedules through ServiceM8 anywhere, anytime. Jobs at the site can be completed because the system allows workers to update the office instantly which effectively eliminates the need to do disruptive calls to the field. There is also an advanced mobile tracking tool that constantly updates head office with the real-time locations of their staff on the dispatch map. This allows you to allocate urgent jobs to the workers closest to the place of interest.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ServiceM8 Integrations

The following ServiceM8 integrations are currently offered by the vendor:

  • Xero
  • MYOB Accounting
  • Workato
  • Deputy
  • Google Calendar
  • Stripe
  • MailChimp
  • Zapier

Video

Customer Support

Online

Pricing Plans

ServiceM8 pricing is available in the following plans:

Free trial
STARTER
€29/month
GROWING
€69/month
PREMIUM
€129/month
PREMIUM PLUS
€299/month
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