Businesses looking for a service management software solution with multiple features might find Service Fusion beneficial. This web-based software has a number of features users will appreciate, such as customer management, inventory management, invoicing and payments, and time tracking and reporting.
Job confirmations and estimates can be quickly created with Service Fusion’s pre-populated service and product line items. Sales reps can be assigned jobs and referral sources tracked to aid with the calculation of commission. Field staff can be sent job information either via the mobile web app or text message, thanks to the software’s drag-and-drop dispatch grid.
With just a single click, users can keep the accounting solution up-to-date, generate invoices against job orders, and process payments. Invoices are automatically synchronized, and the built-in inventory system facilitates the serialization of inventory and the management of stock inventory. Payroll and revenue reporting is also supported.
Permissions and preferences that are user-specific can be applied to Service Fusion’s modules. Native mobile apps for both Android and Apple mobile devices are also available.
Product Quality Score
Ease of use
Value for money
Service Fusion features
Main features of Service Fusion are:
GPS fleet tracking
Customer web portal
Estimates & jobs
Export/import CSV files
Export/import Excel files
Credit card processing
Secure data storage
Voice & text messaging
Invoicing & Payments
Service Fusion Benefits
The main benefits of Service Fusion are its enhancement of communication, its customization, and its time tracking features.
Features like VoIP, text, and voice messaging, and the mobile app help users communicate with their team in the field. Customer contact information can be stored by the system, which can also manage documents, billing terms, communication choices, sources of referrals, public and private notes, as well as images.
Customers can be sent automated reminders, as well as appointment and service schedule notifications, which aid in satisfying customers and engendering their loyalty.
Dashboard information can be configured, access permissions to various software modules set, and text and email communications customized. The administration module and the mobile app come with time tracking features and the payroll system is also supported.
It only takes seconds to create new jobs, estimates, and customers. Attachments can be documented and equipment tracked. Using either text messages or the mobile app, users can have jobs scheduled and dispatched directly to the mobile phones of employees in the field. A branded, personalized mobile app also encourages repeat customers.
Service Fusion can also be used to track and control a service fleet. This is made possible by the software’s GPS tracking solution. Customers can also be notified that a technician or upcoming service is on the way. Job confirmations, customer invoices, and estimates can also be sent without leaving the system, thanks to Service Fusion’s integrated email.
Customer Support Types
Service Fusion Integrations
The following Service Fusion integrations are currently offered by the vendor:
Service Fusion pricing is available in the following plans: