Service Fusion Review

Service Fusion OUR SCORE 85%
starting price $99
our score 85%
free trial
  1. What is Service Fusion
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Service Fusion?

Businesses looking for a service management software solution with multiple features might find Service Fusion beneficial. This web-based software has a number of features users will appreciate, such as customer management, inventory management, invoicing and payments, and time tracking and reporting. Job confirmations and estimates can be quickly created with Service Fusion’s pre-populated service and product line items. Sales reps can be assigned jobs and referral sources tracked to aid with the calculation of commission. Field staff can be sent job information either via the mobile web app or text message, thanks to the software’s drag-and-drop dispatch grid. With just a single click, users can keep the accounting solution up-to-date, generate invoices against job orders, and process payments. Invoices are automatically synchronized, and the built-in inventory system facilitates the serialization of inventory and the management of stock inventory. Payroll and revenue reporting is also supported. Permissions and preferences that are user-specific can be applied to Service Fusion’s modules. Native mobile apps for both Android and Apple mobile devices are also available.

Product Quality Score

Features
8.6
Ease of use
8.5
Customer support
8.4
Value for money
8.5
8.5
TOTAL SCORE

Service Fusion features

Main features of Service Fusion are:

  • Add photos
  • API
  • Application integration
  • Auto reminders
  • GPS fleet tracking
  • Third-party integratio
  • Inventory control
  • Customer web portal
  • Estimates & jobs
  • Export/import CSV files
  • Export/import Excel files
  • Payroll reports
  • Progress statuses
  • Project management
  • Quote management
  • Job management
  • Calendar sync
  • Credit card processing
  • Custom fields
  • Secure data storage
  • Time tracking
  • Voice & text messaging
  • Job scheduling
  • Mobile apps
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Real-time data
  • Sales orders

Service Fusion Benefits

Benefits

The main benefits of Service Fusion are its enhancement of communication, its customization, and its time tracking features.

Features like VoIP, text, and voice messaging, and the mobile app help users communicate with their team in the field. Customer contact information can be stored by the system, which can also manage documents, billing terms, communication choices, sources of referrals, public and private notes, as well as images.

Customers can be sent automated reminders, as well as appointment and service schedule notifications, which aid in satisfying customers and engendering their loyalty.

Dashboard information can be configured, access permissions to various software modules set, and text and email communications customized. The administration module and the mobile app come with time tracking features and the payroll system is also supported.

It only takes seconds to create new jobs, estimates, and customers. Attachments can be documented and equipment tracked. Using either text messages or the mobile app, users can have jobs scheduled and dispatched directly to the mobile phones of employees in the field. A branded, personalized mobile app also encourages repeat customers.

Service Fusion can also be used to track and control a service fleet. This is made possible by the software’s GPS tracking solution. Customers can also be notified that a technician or upcoming service is on the way. Job confirmations, customer invoices, and estimates can also be sent without leaving the system, thanks to Service Fusion’s integrated email.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Service Fusion Integrations

The following Service Fusion integrations are currently offered by the vendor:

  • Google Calendar
  • Workday
  • QuickBooks Online
  • QuickBooks
  • Microsoft Outlook

Video

Customer Support

Phone
Online

Pricing Plans

Service Fusion pricing is available in the following plans:

Free trial
Starter
$99/month
Starter+ Plan
$199/month
Pro Plan
$349/month
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