Sellsy Review

Sellsy OUR SCORE 85%
starting price $30.90
our score 85%
free trial
  1. What is Sellsy
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Sellsy?

Sellsy is designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations. However, it is available on modular pricing so you pay only what you need. Its help desk module puts a personal touch to your customer support by assigning a personal email address instead of a ticket number when responding to customer queries. Although the process can be automated, customers or clients will appreciate the personal attention; thus, earning for your business their goodwill. The help desk solution works best for freelancers, small to mid-size businesses, and nonprofits. Among others, Sellsy allows you to quickly route customer queries to specific persons in your team. It also gives your support agents direct access to client information for a more accurate and faster response. Likewise, your agents can exchange notes to fix issues collaboratively and improve overall support team performance. Whether it’s email support, phone calls, or bug reports, your customer service is kept in one place for easy tracking and assessment. Moreover, with its open solution framework, Sellsy can easily integrate with third-party apps from email systems to publishing platforms and popular business plugins and apps. The help desk software also features Android and iOS apps for mobility. In our Sellsy reviews you’ll learn more about the software’s benefits, pricing, technical specs and more.

Product Quality Score

Features
9.0
Ease of use
9.0
Customer support
7.5
Value for money
8.5
8.5
TOTAL SCORE

Main features

  • Personalized email address
  • Quick ticket routing
  • Direct access to client data
  • Exchange notes
  • Seamless integration with Sellsy CRM
  • Integration with other Sellsy business modules

List of Benefits

  • Give your ticketing system a personal touch by hiding the ticket I.D. from your customers with a personal email address.
  • Among the many advantages we cite in our Sellsy reviews is that it improve your support team performance by quickly assigning tickets, giving them access to client information, and allowing them to work collaboratively with exchanged notes to solve customer issues.
  • Give accurate and proactive feedback by integrating the help desk with Sellsy CRM and convert customer queries to sales opportunities.
  • Manage all support requests in one place, such as, email support, phone calls, bug reports, and API form.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • Google Apps
  • Dropbox
  • MailChimp
  • WordPress
  • Drupal
  • MailJet
  • PrestaShop
  • Joomla!
  • CRM
  • Invoicing
  • Teamwork
  • Purchases
  • Stocks
  • Point-of-sale
  • API to create the following:
    • connector
    • contact lists
    • data analysis
    • e-commerce

Customer Support

Phone
Online

Pricing Plans

Free trial
Sellsy subscriptions
$30.90 monthly
Staff
$7.50 per staff
Module Helpdesk management
$15 per month
Module CRM pipeline license
$7.50 per month/user
Module Purchases and margins
$15 per month
Module Subscriptions management
$15 per month
Module Accounting
Free
Module Inventory management
$20 per month
Module Cash register license
$55 per month
Module Bill hours
$7.50 per month
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