Samanage IT Review

Samanage IT OUR SCORE 80%
starting price $250
our score 80%
free trial
  1. What is Samanage IT
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Samanage IT?

Samanage IT Service Desk is a cloud-based IT service desk and asset management ideal for software companies that seek to keep a tighter tab on both their customer support and IT assets to ensure a smooth business. Whether a startup or large vendor, users will find Samanage IT Service Desk a convenient and user-friendly unified service to manage their support and assets. Some of the highlights of Samanage include: code-free customization; easy deployment of a robust IT Service Management in 14 days; “future”-proof capabilities that allow you to adapt to newer technologies or scale its features up or down; and self-service portal and FAQ knowledge base to streamline IT service requests and reduce support workload. Samanage also claims to have one of the most seamless ticketing systems in the market today. Likewise, the help desk-asset management solution is claimed to be the only ITSM solution that “automatically pulls warranty information for all of major hardware providers.” Samanage can be deployed fast across multiple locations and platforms with no servers or software required. Its mobile browser version is compatible with iOS, Android, and BlackBerry. Similar to other Samanage IT Service Desk reviews, our aim here is to help you gauge the product before you subscribe.

Product Quality Score

Features
8.5
Ease of use
8.0
Customer support
7.5
Value for money
8.0
8
TOTAL SCORE

Samanage IT features

Main features of Samanage IT are:

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Samanage IT Benefits

  • You’ll notice in many Samanage IT Service Desk reviews that one of its benefits is it can streamline tickets, service requests, and fulfillment processes
  • Help end-users to resolve their issues on their own via knowledge base
  • Build on shared knowledge and best practices from historical incidents
  • Process insights on your assets to optimize your support service
  • Plan and quickly execute your strategies and tactics, policies and procedures across the business
  • Monitor and control assets across your business
  • Accurately and easily monitor all your contracts and software licenses
  • Keep a continuous monitor on your hardware and software for possible risks
  • Integrate email with self-service portal
  • Create SLA goals and monitor their progress
  • Integrate popular business apps like Google Apps, Zendesk and more
  • Use Samanage even while you’re away via its mobile browser

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Samanage IT Integrations

The following Samanage IT integrations are currently offered by the vendor:

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes

Customer Support

Phone
Online

Pricing Plans

Samanage IT pricing is available in the following plans:

Free trial
Price start
$250/month
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