Salesforce CRM Review

Salesforce CRM OUR SCORE 88%
starting price $25
our score 88%
free trial
  1. What is Salesforce CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Salesforce CRM?

Salesforce Sales Cloud is a robust CRM solution developed by Salesforce to centralize tracking of all customer information and interactions in a single platform to easily follow more leads. It also helps users find customers, grow accounts, and close deals faster and easier. With the help of automation and artificial intelligence, the CRM data gathered by the software empowers sales reps to determine and separate won and lost deals, highlight the top leads, and make data-driven decisions in figuring out the next steps to take. The software keeps up-to-date information in a single location which makes it easier to prioritize and make decisions. This approach accelerates productivity and enables mobility as information can be accessed using any device—desktop, laptop, and phone. Growing and nurturing leads is streamlined. When leads are ready to convert and sales-ready, they will be routed to the right sales representative at the right time. The platform also tracks the effectiveness and performance of marketing campaigns to identify and improve marketing initiatives. Furthermore, the platform is highly flexible where you can integrate external business solutions and add business tools via the AppExchange marketplace.

Product Quality Score

Features
9.5
Ease of use
8.0
Customer support
8.6
Value for money
9.1
8.8
TOTAL SCORE

Salesforce CRM features

Main features of Salesforce CRM are:

  • Sales leads
  • Contact management
  • Lead management
  • Social accounts
  • Opportunity management
  • Forecasting
  • Sales data
  • Sales communities
  • Email integration
  • Approvals and workflows
  • Partner management
  • Reports and analytics
  • Dashboards
  • Real-time visibility
  • Contact manager
  • Mobile app

Salesforce CRM Benefits

Benefits

Salesforce CRM reviews indicate the platform gives users a complete view of their customer information through its Contact Management feature. This contains data such as a customer’s activity history, conversations, and social mentions. The Sales Collaboration module simplifies tracking of deals. Meanwhile, Opportunity Management and Sales Performance Management give you crucial insights you can use in closing deals such as analytics on opportunities and setting of metrics-based goals, respectively.

Collect more leads

Salesforce Sales Cloud shortens the sales cycle by automating the entire process of generating quality leads. From creating campaigns for tracking clicks, Salesforce CRM optimizes getting more leads and nurturing them to prepare for conversion. Once a lead is sales-ready, they will be forwarded to the right agent at the right time to ensure closing of deals effectively. Apps such as Sales Data, Partner Management, Lead Management and Marketing Automation creates a systematic pipeline for gathering more quality leads.

Accelerate productivity

Keeping all information in one place, you can enhance the productivity of your sales teams by empowering them to prioritize and make smart decisions. In-line intelligence and best practices move deals faster. Meanwhile, the Visual Workflow feature enables drag-and-drop capability for business processes such as deals, expenses, and discounts. Users can access the system anytime, anywhere using any device. Team collaboration is also enhanced by sharing and syncing files and tracking changes in real time. Furthermore, Salesforce Sales Cloud reviews pinpoint detailed reporting and analysis generated from your sales team’s performance help users develop strategies and approaches that enable efficiency and productivity.

Awards Section

In our Salesforce CRM reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Salesforce CRM Integrations

The following Salesforce CRM integrations are currently offered by the vendor:

  • Data Cloud
  • Freshdesk
  • Third-party apps at Salesforce AppExchange
  • Pardot,
  • LeadExec
  • ExactTarget Fuel
  • Zendesk
  • Marketing Cloud
  • Service Cloud
  • Zuora
  • Desk.com
  • Samanage
  • JIRA
  • Force.com
  • FinancialForce
  • Heroku
  • Analytics Cloud

Video

Customer Support

Phone
Online

Pricing Plans

Salesforce CRM pricing is available in the following plans:

Free trial
Lightning Essentials
$25/user/month
Lightning Professional
$75/user/month
Lightning Enterprise
$150/user/month
Lightning Unlimited
$300/user/month
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