- What is nanoRep
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is nanoRep?
nanorep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly billions of different questions & drive this back to customer analytics to gain powerful insights for your business.
Want to know more about this software? Our nanorep reviews discuss the software’s pricing, benefits and technical specifications in detail below.
Main features of nanoRep are:
- Web self-service widgets through mobile, web & social
- Customer analytics
- Intelligent support agent tools
- Real-time FAQs
- Intelligent contextual answers in any language
- Interactive troubleshooting flows
- Easy escalation to agents via email or chat
- Widget customization
- Proactive engagement with high-value customers
- Conversion tracking
- SLA tracking
- Custom charts
- Customer feedback
- Google Analytics Integration and API for enterprise customers
- Support ticket system
- Queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- In terms of security , access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography
- Manage support communications in over 34 languages without need for multilingual personnel or manual translation services.
- Among the many advantages we cite in our nanorep reviews is its innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base.
- Search-predicting and autocomplete capabilities in self-service help desk.
- Track popular and trending topics in FAQs.
- Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable.
- The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanorep extracts and escalates the high-value questions to live agents.
- For enterprise customers, widgets can be customized for branding purposes.
- Seamless integration with any chat software.
- Small business
- Medium business
The following nanoRep integrations are currently offered by the vendor:
- Live Person
- Google Analytics
- Sales Force
nanoRep pricing is available in the following plans:
Pro Plus plan
$2,990 a month