Remedyforce is an online IT service management solution designed to give users a fast business and IT service management. Through the system, businesses are able to give innovative digital services capable of accelerating company performance and significantly enhancing customer satisfaction. Via industry grade ITSM features, together with best practices and powerful cloud functionalities, the system takes care of the tedious and cumbersome work of business and IT units. This allows them to provide high-quality service support at lower costs. Remedyforce gives its users personalized and modern experience, which empowers them to drive their business to higher levels.
Product Quality Score
Ease of use
Value for money
Main features of Remedyforce are:
Social Collaboration with Chatter
Mobile Apps for IT & the Business
Dashboards & Analytics
Service Level Management
Incident & Problem Management
CMDB & Configuration Management
ITIL Best Practices & Smart Practices
The main benefits of Remedyforce are the efficiency it brings to service delivery, capabilities to empower users of better and more informed management, and the customizable self-service features. Here are more details:
Streamlined service delivery
Thanks to the integration and automation capability of Remedyforce, not only manual labor is significantly decreased but service delivery is also streamlined. There are smooth upgrades that allow businesses to get the most value out of their investment on the system.
Management becomes smarter because users are provided with real-time analytics and a dashboard, which allows them to make better-informed decisions. The system also brings about intuitive configuration and administration that is helpful for users because they are able to focus more on growing their business value.
There are various self-service features in the system that can be personalized. This gives users immediate access to service offerings.
Customer Support Types
The following Remedyforce integrations are currently offered by the vendor:
BMC Client Management
Remedyforce pricing is available in the following plans: