Main features of ProProfs Help Desk are:
ProProfs Help Desk gives you an end-to-end solution to manage your customer support processes. It is packed with features to help your customers reach you from various channels. To know more about its benefits, here are some examples:
Centralizes shared inbox
One of the oft-cited features in ProProfs Help Desk reviews across the web is its ability to consolidate the management of customer-facing inboxes. By centralizing customer requests on sales, contact, support, and billing, among others, your team can quickly respond with context. Issues are tracked while tickets are routed to the right agent appropriately using labels, notes, and priorities.
Builds self-service center
Creating a robust knowledge base enables you to keep costs down and minimize ticket requests. Customers will have a self-service solution to independently look for answers anytime using tooltips, guides and manuals, and documentation.
Supports live chat
Right from your website, you can provide a live chat solution to help customers reach out to your agents instantly. Meanwhile, agents can conveniently respond using any device right from their desktop or mobile device. The chat history is also saved so you can offer a contextualized support when the customer reaches out again.
Customers can rate their service experience right from ProProf’s real-time surveys and NPS (Net Promoter Score). Ratings are collected from help articles, chats, and tickets. This makes it easy for you to monitor the performance of your agents both individually and as a team.
Offers online courses
Building training courses and manuals (such as articles, documents, videos, and embedded quizzes) are available for both your agents and customers. This is one of the recurring positive mentions about the app across ProProfs Help Desk reviews. Manuals help customers understand your product, lessening the need to contact support. Courses, on the other hand, help your agents become experts on your product, enabling them to dispense accurate and helpful response.
The following ProProfs Help Desk integrations are currently offered by the vendor:
ProProfs Help Desk pricing is available in the following plans: