ProProfs Chat Review

ProProfs Chat OUR SCORE 87%
starting price $8
our score 87%
free trial
  1. What is ProProfs Chat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is ProProfs Chat ?

ProProfs Chat is a user-friendly live chat software that claims to be the world’s most advanced real-time support software with a design that can allow agents to see what customers are typing even before messages are sent. It may very well be the case as companies like Sony, Dell, Cisco, DHL, and Yale University picked ProProfs Chat as their live chat software of choice. ProProfs Chat is an easy to set-up live chat software perfect for all types of businesses and institutions that wish to offer instant live support on their website. Support is made speedy through its tools that allow businesses to program default message greetings to engage users and anticipate questions for faster responses. It can be set up in minutes and easily integrates with third-party software like Salesforce, Shopify, MailChimp, and more. The software is web-based and agents can start giving support by just logging online or using its mobile app. Its service can be availed of for as low as $8 / month. ProProfs Chat is also fully customizable and can answer to varying branding needs.

Product Quality Score

Features
8.7
Ease of use
8.9
Customer support
8.5
Value for money
8.6
8.7
TOTAL SCORE

ProProfs Chat features

Main features of ProProfs Chat are:

  • Unlimited Chat
  • File Transfer
  • Chat Routing
  • Vault
  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API

ProProfs Chat Benefits

Benefits

Users of ProProfs Chat primarily benefit from its speed, efficient lead capture, and overall reliability. Here are more details:

Speed

ProProfs Chat has tools and features that allow for a significantly faster reply. Its advanced design allows an agent to chat with ten customers at the same time. It also allows for canned messages that readily greets all visitors to promote engagement. Operators can chat with one another which makes it easy for concerns to be transferred from one department to the next in an instant with no waiting necessary.

Aggressive Lead Capture

ProProfs Chat has a robust chatting tool that allows agents to see what customers are typing. Through this, agents can work on customer concerns in advance. Agents can also see points and factors that a customer may be interested in. Knowing this information can equip an agent to provide solutions and suggest products with ease. Upon chat, a customer info sheet is presented with data that can be utilized to capture leads such as the customer’s location, the website that referred the customer, pages visited, and the items that the customer has been looking at. The availability of such tools and data effectively gives rise to a proactive lead capture mechanism.

Reliability

ProProfs Chat has been in the business of providing live chat software for almost a decade now. This experience in the industry allowed it to develop solid tools and features that provide consistent and reliable support. With ProProfs Chat, businesses are not limited to providing support via a web browser. Agents can also engage in chat through their mobile app. It has native apps for Mac, Windows, iPads, iPhones, and Android devices. Agents can provide support wherever they are. For times when no agent is available, offline messages are recorded and can easily be replied to once an agent goes live. This way, leads can still be captured and tickets are not lost.

Awards Section

Great User Experience Award
Rising Star 2019 Award
In our ProProfs Chat reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2019 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ProProfs Chat Integrations

The following ProProfs Chat integrations are currently offered by the vendor:

  • Salesforce
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk
  • DNN
  • HighRise
  • ZohoCRM
  • Drupal
  • Kentico
  • WHMCS
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • Desk.com
  • Microsoft Dynamics 365
  • Nutshell
  • Joomla
  • LightCMS
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • WordPress
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart

 

Video

Customer Support

Phone
Online

Pricing Plans

ProProfs Chat pricing is available in the following plans:

Free trial
Free Trial
FREE
Bronze
Starts at $8/month
Silver
Starts at $15/month
Gold
Starts at $32/month
Enterprise
Starts at $149/month
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